Senior Manager-Product

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

OVERVIEW: The Senior Product Manager, Individual Contributor will work in a dynamic, fast paced environment, to define and create industry changing products. We are looking for a high energy, results driven individual, excited to work with internal business teams to drive new product development, and can contribute to critical high value projects that will define and maintain our products. The Senior Product Manager must be an exceptional role model for the team. They must be able to consistently and successfully deliver quality products and features without supervision under competing deadlines. ______________________________________________________________________________________ PRIMARY RESPONSIBILITIES (Under the supervision of the Senior Manager, Product Manager):

• Executes on the discovery phase of the SDLC through exploring business problem statements

and pain points, and identifying possible feature/functionality needs to address them

• Employs lean methodology to define business problems, form hypotheses, test and validate

solutions, and continue with the build > measure > learn cycle. Successfully releases “MVP” features which delight the end-user, and then strategically iterates upon them as required.

• Champions and leads the Lean Canvas evaluation process for the team, setting the example

on how to effectively communicate business value, competitive advantage, cost, revenue, etc.

• Provides coaching for the team on SDLC, Lean and Agile processes; is able to identify areas

for process improvements within the team

• Identifies complex product insights and relationships using data and web analytics which

result in measurable product gains

• Proficiently employs data and web analytics at every opportunity into their feature

requirements, iteration and analysis; proactively reports back metrics on feature adoption & success post release

• Collaborates with the UI/UX designer on wire frame iterations and user persona artifacts
• Leads complex feature ROI analysis discussions with high-level business stakeholders in

order to support a strong, measurable and successful roadmap

• Provides robust competitive market analysis for all major feature proposals
• Makes tradeoff and priority decisions across all Product Management portfolios and

explains/defends those decisions to the business and clients when necessary.

• Leads and oversees quality groomed backlog with prioritized user stories across all Product

Management portfolios that are ready for execution by the development team.

• Leads the team in bi-weekly sprint planning; leads the greater Products team in release

planning exercises

• Works closely with development & QA tech leads to collaborate on sprint and roadmap level

decisions

• Oversees the activities of the engineering team within the agile framework, participates in

“Agile SCRUM rituals/ceremonies,” and ensures quality outcomes while meeting sprint commitments.

• Collaborates with a vast number of different business stakeholders, builds quality

relationships, participates in job shadowing activities & communicates timelines and activities to stakeholders and the business.

• Can effectively demo new features to the business and explain product functionality.
• Leads the collaboration with business stakeholders on User Acceptance Testing (UAT) to

ensure features meet business expectations prior to release; monitors all UAT activity across portfolios and can report back on participation, reported defects and enhancement requests

• Proactively and effectively plans and executes feature roll-out programs to ensure successful

adoption of a new product or feature; works with client stakeholders where required on client-facing marketing and roll-out communications.

SECONDARY RESPONSIBILITIES (Under the supervision of the Product Manager):

• Reports bugs found in product(s) through the appropriate channel.
• Collaborates with the Support team when needed to answer product questions from the enduser
• Completing robust third party product evaluations using weighted scorecard, as needed
• Collaborating with other Departments within the IT organization, as needed
• Working with Procurement on third party/vendor contract negotiations, as needed
• Efficiently manages multiple projects with competing deadlines.
• Other duties as assigned

______________________________________________________________________________________ QUALIFICATIONS:

Skills and Abilities:

• Ability to learn and use product management software, such as Rally, JIRA, or other

applications.

• Expertise in the use of Microsoft applications; specifically Excel, PowerPoint, and Visio
• Knowledge of Agile SCRUM and Lean methodologies
• Ability to learn and analyze data from web analytics tools like Heap, Google Analytics,

Omniture or Mixpanel

• Knowledge of wireframing or prototyping tools such as Balsamiq, Sketch, or Invision desired
• Experience with qualitative and quantitative research methods, such as pivot tables, surveys,

and focus groups

• Ability to work independently and in a collaborative team environment
• Excellent written, verbal, and interpersonal skills

Physical Requirements:

• Able to maintain a sedentary position for up to 90% of the work day
• Able to type and to grasp, grip, push and pull file drawers and doors
• Able to walk and climb stairs or use elevator to coordinate with other departments
• Able to bend, stoop, kneel and/or stand to access files and documents
• Able to lift up to 25 lbs of files and/or boxes

Experience:

• 5-7 years in product management desired
• Experience managing projects and meeting timelines
• Experience launching and maintaining iOS and Android mobile apps desired

Minimum Education Level:

• BA/BS or MS degree or related subject matter experience and/or a BA/MA business degree

with ability to communicate effectively with engineers about product details and technical options.

• Product Management training in Agile, Pragmatic Marketing, or General Assembly desired
• Project Management training desired

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to Recruitment@BAL.com.