About the role

The Network Operations Engineer II is responsible for managing and troubleshooting network production environments, including internet peering strategies and traffic handling. They will collaborate with vendors and ISPs to resolve hardware and software issues while participating in 24/7 global support.

What they look for

Network Operations Troubleshooting IP Networking BGP OSPF MPLS Optical Technologies DWDM CWDM Fiber-optic Technology Layer 1 Troubleshooting Traffic Peering Root Cause Analysis Vendor Management IPv4/IPv6

Requirements

Candidates must hold a bachelor's degree and have at least 2 years of related experience in network operations. Proficiency in IP networking, optical technologies, and strong communication skills for vendor and ISP coordination are required.

Full description

What this Job Entails:

The Network Operations Engineer II is a network support engineer for managing and troubleshooting Network Production environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope:

Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

Participate in production network and internet peering strategies
Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
Handle traffic and any other queries raised by ISP/partners
Support team in handling network and traffic peering for any incidents such as input errors, CRC, Capacity, Routing, Protocol, etc.
Knowledgable in troubleshooting of optical (DWDM, CWDM) and IP network components.
Working with multiple TAC vendors to fix the hardware issues
Work with ISP/vendors on fixing any issues related to network
Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 2+ years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Understanding of network and traffic peering
Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
Understanding of preparing root cause analysis for any network and server outages.
Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
Good understanding of: • IP networking concepts (IPv4/IPv6, BGP, OSPF, MPLS)
Optical technologies (e.g., DWDM, CWDM, fiber types, optical modules)

Knowledgeable on Layer 1 troubleshooting.

Preferred Qualifications:

Experience working in a multi-vendor network environment.
Network certifications. CCNP/JNCIP/Ciena preferred