Business Intelligence (Netsuite Techno-Functional) Analyst

Techno-functional Analyst

General Summary

General Summary

The Techno Functional Analyst, you will work directly with leaders in IT, Accounting and Operations to deliver business solutions through application configuration/development as well as support activities. This is a hands-on role where the individual will be responsible for managing NetSuite as well as developing in conjunction with the application development team various applications and integrations in the surrounding ecosystem (e.g., billing, capital purchases, reporting, etc). This role will be a critical resource to the finance team, as a contributor, assisting with troubleshooting, making improvements enhancements, and providing recommendations.The Techno Functional Analyst will be part of the Application Development and Integrations team and will report directly to the Senior Manager of this department.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

 

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

 

 

Major Duties and Responsibilities

Essential Tasks

·        Collaborate closely with global stakeholders to understand their business requirements, informational needs, and data sources, conduct requirements gathering sessions, meetings, and presentations

·        Translate business needs into a clearly defined and detailed business requirements document or user stories, inclusive of business use cases, acceptance criteria, process flows, traceability matrices as well as report mock-ups

·        Clearly document and articulate As-Is with To-Be business needs and be able to educate users on NetSuite system functionality/features and help bridge the gap on processes as needed

·        Design, build and deliver NetSuite solutions for optimizing the usability and functionality of the system including customization and configuration (via Suite Script 2.0, Suite Talk, Suite Flow, and Suite Cloud), integration and support case resolution.

·        Ensure systems integrations with NetSuite are built for scale to align with the growth of the company while maintaining accuracy and completeness of data flowing into NetSuite any other third-party systems

·        Stay ahead of the new NetSuite features and functionality and provide recommendations for improvements

·        Manage the planning and testing of all NetSuite releases

·        Investigate and resolve incidents and requests directly or engage the appropriate resources to assist

·        Maintain NetSuite security based on best practices and manage/customize user roles and permissions to ensure that access is limited based on job function

·        Assist in the maintenance of a roadmap for NetSuite improvements and enhancements

·        Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues.

·        Create and maintain workflows, based on business requirements

·        Collaborate with the third parties to complete the integrations between NetSuite and the third party software (e.g. Concur,Tipalti, etc)

·        NetSuite Administration, user setup, role definition and maintenance.

·        Create configurations and customizations of NetSuite to meet the business needs.

·        Provide on-going systems and technical support for the NetSuite system.

·        Assist in other areas as directed.

Performs other duties as assigned.

Non-Essential Tasks

·        Performs other duties and projects as assigned by the Manager of Quality Systems Integration.

 

Education

Required Minimum Education

Requires a Bachelor’s Degree from an accredited college or university with major course work relative to the field of assignment.

Preferred Education

Prefer a Master's Degree from an accredited college or university.

Licenses and/or Certifications

·        Valid United States Driver’s License

 

Experience

Required Minimum Experience

·        Requires five or more years of Application Development experience.

·        Requires two or more years of Netsuite Administrator experience.

Preferred Experience

·        Prefer overseeing NetSuite integration, implementation and testing experience.

Experience Exception to Education

In some cases, an equivalency, consisting of a combination of appropriate education, training and or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

 

Knowledge

Knowledge

·        Must have expert knowledge of software development and integrations platforms.

·        Must have considerable knowledge of application development platforms, such as Microsoft .Net Framework, SQL, and Oracle.

·        Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

 

Skills

Skills

·        Must possess strong interpersonal, leadership, and team building soft skills.

·        Must have excellent written and oral communication, interpersonal and presentation skills.

·        Must be capable of operating motor vehicles in all types of weather conditions.

·        Must be capable of effectively work with individuals at all position levels in the organization to identify, understand and communicate their business requirements.

·        Must possess strong organizational, customer service, and troubleshooting skills.

 

Abilities

Abilities

·        Must have the ability to import and export data using CSV, API's or other methods between NetSuite and 3rd party systems.

·        Must be able to keep information confidential.

·        Must be neat in appearance and well groomed.

·        Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

·        Must be able to work in a team environment and relate well to others.

 

Working Environment & Travel Requirements

Working Environment & Travel Requirements

Works in a well-lighted, air conditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend to include being on-call. Occupational Exposure Assignment - Category II

Travel Requirements

 

 

Physical Requirements

Physical Requirements

Must be able to drive on behalf of the organization.

Will sit, stand, walk, and bend during working hours.

Requires manual and finger dexterity and eye-hand coordination.

Requires normal or corrected vision and hearing corrected to a normal range.

Requires to reach, lift and carry up to 20 lbs

Notice of Labor Condition Application Filing

 

 

This serves as notice pursuant to 20 C.F.R. § 655.734 that a Labor Condition Application (LCA), Form ETA-9035E, is being filed with the U.S. Department of Labor for the following:

 

Employer:                                           BioBridge Global

                                                             

Classification Sought:                          H-1B Nonimmigrant

 

Number of Workers:                           1

 

Job Title:                                             Business Intelligence (NetSuite Techno-Functional) Analyst

Occupational Classification:                15-2051.01 Business Intelligence Analysts

 

Wage Range Offered:                          $107,000 to $166,000 per year for full-time employment

Dates of Intended Employment:          1/29/2027 to 1/28/2030

 

Work Location:                                   6211 IH 10 West, San Antonio, Texas 78201

 

The Labor Condition Application is available for public inspection at BioBridge Global’s principal place of business: 6211 IH-10 West, San Antonio, Texas 78201.

 

Complaints alleging misrepresentation of material facts in the Labor Condition Application and/or failure to comply with the terms of the Labor Condition Application may be filed with any office of the Wage and Hour Division of the United States Department of Labor.