User Experience (UX) Designer
Symbiotic Digital · London, Ontario, Canada
Staffing and Recruiting · 2-10 employees
About the role
The UX Designer will lead end-to-end service design initiatives to modernize digital service delivery across complex organizational environments. They are responsible for facilitating workshops, synthesizing research data, and building alignment among diverse stakeholders to improve service outcomes.
What they look for
Requirements
Candidates must have 7+ years of experience in service design, user research, and UX design with a proven ability to navigate complex organizational ecosystems. Expertise in value stream mapping, service blueprinting, and stakeholder management within Agile environments is required.
Full description
Requirements
Position: User Experience (UX) Designer
Location: Toronto, ON
Job ID#: RQ11367
Duration: 12 Months
Role Overview
We are seeking an experienced User Experience (UX) Designer to lead end-to-end service design initiatives that improve how digital services and products are delivered, adopted, and scaled across large, complex environments. This role focuses on modernizing service delivery through research, service design methodologies, stakeholder collaboration, and strategic planning.
Key Responsibilities
- Lead
end-to-end service design initiatives that improve how digital products and services are delivered, adopted, and scaled across multiple programs and organizations.
- Plan,
facilitate, and synthesize value stream mapping and service blueprinting sessions to identify systemic gaps, risks, and modernization opportunities.
- Use
qualitative and quantitative data to validate service pain points, inform prioritization, and shape recommendations.
- Facilitate
cross-functional workshops and stakeholder engagements, building alignment across groups with competing priorities.
- Champion
user-centered service design within Agile environments.
- Mentor
and guide teams to strengthen service design practices and organizational maturity.
Required Skills & Qualifications
Service Delivery & Service Design (30%)
- Advanced
service design experience across complex environments.
- Experience
designing and evaluating service ecosystems that span multiple organizations and stakeholder groups.
- Expertise
in:
- Value
Stream Mapping
- Service
Blueprinting
- Stakeholder
Mapping
- Journey
Mapping
- Prototyping
- Experience
conducting generative and evaluative research, including:
- Interviews
- Surveys
- Focus
Groups
- Usability
Testing
- Ability
to define and measure service KPIs and outcomes.
- Experience
facilitating collaborative workshops and co-creation sessions.
- Knowledge
of modern service delivery practices and digital service standards.
Relationship Building & Communication (30%)
- Strong
ability to influence, align, and build trust across diverse stakeholder groups.
- Experience
facilitating workshops with stakeholders who have competing priorities.
- Excellent
written, verbal, visual, and presentation communication skills.
- Ability
to build and maintain productive working relationships across teams and external partners.
- Experience
prioritizing and delegating work while maintaining stakeholder engagement.
Analytical & Problem-Solving Skills (30%)
- Ability
to synthesize qualitative and quantitative data into actionable insights and recommendations.
- Experience
evaluating competing service or UX design options and presenting evidence-based recommendations.
- Knowledge
of designing service models that support phased adoption and scalable implementation.
- Familiarity
with governance, privacy, security, compliance, and digital standards considerations.
- Experience
developing performance measurement frameworks.
- Ability
to provide strategic advice related to multi-channel service delivery environments.
Project Management & Change Management (10%)
- Experience
managing multiple concurrent service design initiatives.
- Ability
to coordinate activities across diverse stakeholder groups and partner organizations.
- Experience
applying project management and change management practices to service transformation initiatives.
- Strong
risk identification, planning, and mitigation capabilities.
Must-Have Experience
- Experience
working across omnichannel environments.
- Experience
collaborating with both internal and external stakeholders.
- 7+
years of experience in service design, user research, experience design, UX design, and service design initiatives.
- Experience
leading or supervising:
- Stakeholder
workshops
- Research
sessions
- Insight
synthesis
- Experience
design direction
- Service
blueprints
- Service
design and UX prototypes
- Proven
ability to assess how policy, operations, governance, technology, data, and funding models interact across organizations and design scalable solutions.
About Symbiotic Digital.
Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways, we provide:
- Digital
Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
- Recruitment:
Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.
Please submit your most recent resume to: RecDep@symbioticgroup.com
View All Jobs online at: https://www.symbioticgroup.com/view-jobs/
