Application Support Engineer — Level 2 and Change Management for NATO with security clearance
WLG Brunssum, Limburg, Netherlands
Financial Services · 2-10 employees
About the role
The role involves responding to, categorizing, and resolving incidents and service requests through a ticketing system while maintaining and monitoring supported application components. Additionally, the technician will act as a subject matter expert, manage software patches, and participate in change advisory board meetings.
What they look for
Requirements
Candidates must have a background in computer science or information technology with proven experience in second-line support within a service-managed environment. Proficiency in professional English and the ability to work in a secure, integrated team environment are essential.
Full description
A multinational defence organisation runs a support centre for its intelligenceservices and needs a chief technician inside the integrated team. This is second-line work withreal ownership: you take the ticket, you understand the system behind it, and you see it closed.
What you would be doing
- Responding to, categorising, documenting and resolving incidents, service requests, changesand requests for information through the ticketing toolset.
- Installing, maintaining and monitoring the components of the supported services, includingduring operations, missions and exercises.
- Escalating to third line where it belongs, and helping to troubleshoot and debug what youescalate.
- Acting as the subject matter expert for the supported applications, for users and forcommunities of interest.
- Applying patches and software updates, and coordinating the outages they need.
- Taking part in the change advisory board for new releases, and in daily planning and reporting.
- Sharing on-call duty on flexible shifts, so support starts earlier or later as operationsrequire.
What you would bring
- A background in computer science or information technology, and the analytical habit thatunusual, complex faults demand.
- Second-line support experience in a service-managed environment, with a ticketing system andchange process you have actually lived with.
- Comfort in an integrated team of staff and contractors, and the discipline classifiedenvironments require.
- Professional English, written and spoken.
The assignment is on-site in Brunssum.
