Manager, AP Service Delivery

Delivery Hero Taguig, Metro Manila, Philippines

Technology, Information and Internet · 10,001+ employees

4 h ago

Senior (5-10 yrs) Full-time Philippines

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About the role

The manager will oversee AP service delivery performance, ensuring compliance with SLAs and OKRs while managing internal and external stakeholder relationships. They are also responsible for leading and mentoring the service delivery team, identifying process improvements, and mitigating operational risks.

What they look for

Accounts Payable Service Level Agreements Stakeholder Management Financial Controls Operational Controls Team Leadership Performance Metrics Process Improvement Risk Mitigation SAP Hana Analytical Skills Communication Problem-solving Reporting Mentoring

Requirements

Candidates must have at least 5 years of relevant accounting and AP experience, along with a degree in Accounting or Finance. Proven experience in service delivery management and strong analytical and leadership skills are required for this role.

Full description

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
Establish and maintain strong relationships with external and internal stakeholders
Serve as the point of contact for issues within AP processes
Support internal and external audits
Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
Identify and mitigate risks that could impact service deliver, develop contingency plans
Generate regular reports and maintain accurate records of service delivery activities and performance metrics
Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
Set clear performance expectations and provide regular feedback
Allocate and manage resources, ensure that the team is adequately trained and resourced
Ad hoc tasks assigned from time to time

Qualifications

5+ years of relevant accounting and AP experience, with a degree in Accounting or Finance
Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
Willingness to be assigned on a mid-shift (2pm - 11pm)
Direct experience within a multi-national environment with a complex regional/country environment.
Process-oriented with an understanding of both financial and operational controls.
Strong analytical skills and who can foresee upstream and downstream impacts.
Strong leadership and communication skills
Excellent problem-solving and analytical abilities.
Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
Comfortable working in a fast-paced environment with tight deadlines.