Site Reliability Engineer Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for partnering with engineering and technology teams to implement measures prescribed by the Site Reliability Engineer teams it leads. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, demonstrating technical expertise within domains, and decomposing objectives into work units. Job expectations include advancing efficient solution delivery practices and promoting exceptional design, engineering, and organizational practices.

Overview:

• Supports multiple systems through maintenance, modification and problem resolution to support ongoing delivery of services
• Manages multiple tasks and funded projects for DTS simultaneously
• Coordinates resources across various applications, operations or projects
• May provide expertise in determining the strategic technical direction and system architecture for initiatives
• Provides input on policy issues

Responsibilities:

• Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the Senior Site Reliability Engineer (SRE)
• Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring SRE resources on reliability practices and established tools/capabilities
• Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them
• Participates regularly in architecture community of practice meetings and communication via other channels
• Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability
• Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations
• Manages multiple tasks to fulfill internal and external data channels within established SLA
• Possesses extensive technical or functional knowledge that enables resolution of complex technical issues
• Coordinates activities across numerous partnering organizations including enterprise wide fulfillment teams, Business Technology Groups, Application Development, architecture teams, Release Management, Technology & Infrastructure Services
• Is aware of and devises means to apply best practices and risk mitigation in area of expertise

Required Qualifications:

• 10+ years in infrastructure and hosting environments
• 5+ years in network data flow and load balancing
• 8+ years of deep expertise in IBM products (including B2Bi and Sterling Integrator)
• Experience with Bank of America proprietary platforms and controls
• Experience multitasking and closing incident tickets in a timely manor
• Excellent oral and written communication skills
• Can interact and provide support to our internal and external customers effectively
• Exhibit strong teamwork skills among team members and business partners
• Demonstrates a strong sense of urgency and takes ownership to accomplish tasks, solve problems and produce results in a timely and accurate manner
• Network Concepts (Firewall, Proxy, Load Balancing)

Desired Qualifications:

• Knowledge of Monitoring Tools such as Splunk

Skills:

• Automation
• Collaboration
• Influence
• Production Support
• Result Orientation
• Analytical Thinking
• Application Development
• Architecture
• Solution Design
• Stakeholder Management
• Adaptability
• DevOps Practices
• Project Management
• Risk Management
• Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week:

40