Senior Customer Solutions Engineer
Google · San Francisco, California, United States · $152K–$221K/yr
Software Development · 10,001+ employees
About the role
Provide high-touch technical guidance and troubleshooting to ensure seamless partner integrations while advocating for product enhancements. Collaborate with cross-functional teams to develop developer tools and drive growth opportunities through data-driven insights.
What they look for
Requirements
Requires a bachelor's degree in a technical field and at least 6 years of experience in client-side web technologies and programming. Candidates should possess strong analytical skills and experience with database technologies and system environments.
Benefits
Full description
Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience in an analytical role such as business intelligence, data analytics, or statistics.
- Experience working with database technologies (e.g., SQL, NoSQL).
- Experience using machine learning and building solutions.
- Experience working with systems (e.g., Linux, Unix).
About the job:
gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.
This role is in the gUP Shopping Partner Engineering team, focused on supporting our API ecosystem for Shopping. We work on Universal Commerce Protocol, Google Business Profile and Google Merchant Center integrations, which power consumer experiences on Google Shopping and many other surfaces.
Our team works with retail partnerships to achieve ambitious plans to grow the value merchants and users get from Google, while ensuring high data quality. We closely collaborate with Engineering and Product teams to develop and improve Google’s products and tools. We are advocates of the customer and partner experience, advocating for features and offering product and tools improvements backed by data-driven insights.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $152000 - $221000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google. Responsibilities:
- Provide high-touch technical guidance, troubleshooting, and documentation to ensure seamless partner integrations within defined Service-level agreement (SLAs).
- Gather operational feedback to advocate for product enhancements, bug fixes, and feature improvements with Product and Engineering teams.
- Work with Product and Partner Operations Managers to define, prioritize, and launch new features and internal tools.
- Develop technical documentation and developer tools to streamline onboarding, improve product serviceability, and scale operations.
- Perform implementation reviews and analyze partner data to identify, drive, and maximize growth opportunities using Google technologies.
