Product Support Senior Software Engineer
SAPIENS Bengaluru, Karnataka, India
Software Development · 5,001-10,000 employees
About the role
The candidate will manage, maintain, and support IBM FileNet ECM systems, including installation, configuration, and migration tasks. They are responsible for diagnosing software issues, monitoring system performance, and performing workflow modifications to optimize resource usage.
What they look for
Requirements
The role requires 4-6 years of experience in FileNet Administration and proficiency with IBM P8 components and APIs. Candidates should have strong troubleshooting skills, knowledge of database concepts, and experience working in customer-facing environments.
Full description
Product Support Senior Software Engineer
Mandatory skills/ knowledge:
- Min 4 - 6 years’ experience in FileNet Administration.
- 5.x, 5.2.2, 5.5 File Net P8 Process Engine (PE); File Net P8 Content Engine (CE); Content Navigator, IBM Business Automation Workflow (BAW) Experience in designing, implementing and supporting IBM FileNet ECM systems.
- Having Knowledge on FileNet API’s.
- Manage, maintain and support hardware and software configurations
- Experience in installation, configuring, upgrade, migration and supporting FileNet P8 in an enterprise environment
- Diagnoses, isolates and debugs software problems and performs problem resolution in a timely manner, including opening and monitoring trouble tickets with vendor when necessary.
- Experience on development to work on workflow modifications and small changes
- Monitors ECM system performance and takes corrective action to optimize usage of system resources, consulting with IT staff on application design, implementation, or maintenance issues
- Capacity and availability of the FileNet WAS environment
- FileNet Certification (FCP) - preferred
Preferred skills and knowledge
- Should have knowledge about all FileNet configurations, integrations, Migration and upgrade knowledge.
- Good to Have Knowledge on FileNet API’s.
- Good to Have programming Skill like JAVA and MAVEN
- Good experience in Websphere Application Server V6.x, 7.X, 8.X and 9.X
- Well versed with Database concepts.
- Working knowledge of OS - AIX, Linux, WIN
- Must have worked in a Customer facing environment
- Strong communication skills
- Should have strong troubleshooting skills.
- Exp in moving applications from on prem to cloud.
- Exp in supporting applications on cloud. SaaS model.
Attitude :
- Open for short and long term travel
- Open to learn new technologies etc.
