Associate Manager, Digital Product Owner (2 year assignment)
Universal Orlando · Orlando, Florida, United States
Entertainment Providers · 10,001+ employees
About the role
The Associate Manager, Digital Product Owner will oversee the product lifecycle, including strategy, planning, and delivery of digital guest experiences. They will partner with cross-functional teams to define requirements, manage backlogs, and ensure alignment with business and operational goals.
What they look for
Requirements
Candidates must have a bachelor's degree and at least 5 years of experience in product management, digital marketing, or related fields. Proficiency in agile delivery, customer journey mapping, and stakeholder management is required.
Full description
JOB SUMMARY:
The Digital and Experience Development team is focused on supporting product strategies to evolve and enhance the guest experience across Universal destinations and experiences. As an Associate Manager, Digital Product Owner, the primary function of this role will be to support and help oversee new capabilities across the entire product lifecycle: from product strategy, planning, definition, delivery, and implementation.
MAJOR RESPONSIBILITIES:
Product Definition
- Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements.
- Help to establish detailed product Feature definition, including functional and non-functional requirements.
- Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders.
Product Delivery
- Support product backlog preparation with the Delivery scrum team.
- Document product user stories to enable technical design, development, and testing.
- Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives.
Product Implementation and Support
- Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
- Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
- Represent and support the product as the ongoing subject matter expert.
- Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning.
Product Planning
- Coordinate the product roadmap with key partners to manage product delivery and implementation timelines.
- Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning.
- Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes.
Product Strategy
- Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities.
- Create product recommendations with associated cost, value and experience analysis, to gain approval and funding for development.
- Collaborate and liaise with key business partners to establish product goals and objectives.
- Ensure product alignment with the holistic experience transformation vision.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred;
- Master’s degree preferred.
EXPERIENCE:
- 5+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, Business/Product Analyst, or related fields.
- Managing the digital experience for a consumer website and/or mobile app
- Experience with large scale transformation initiatives
- Demonstrated ability to define and execute strategic initiatives
- Working in an agile technology delivery program
- Defining a customer journey and digital product roadmap
- Product backlog management, including Feature definition, requirements, prioritization and sprint planning
- Close partnership with a Technology Delivery team
- Stakeholder engagement and relationship building
- Executive communication, with the ability to influence decision making
- Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply;
- or equivalent combination of education and experience
 
Your talent, skills and experience will be rewarded with a competitive compensation package.
 
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