About the role

The Quality Engineer will manage service non-conformities, lead root cause analyses, and ensure compliance with the Quality Management System. They will also facilitate quality meetings, track corrective actions, and promote a strong quality culture across the organization.

What they look for

Quality Management System ISO 9001 Root Cause Analysis Non-Conformance Reports Lean Six Sigma FMEA Continuous Improvement Data Analysis Power BI Power Apps Technical Documentation Auditing Risk Management Problem Solving Communication Leadership

Requirements

Candidates must hold a Bachelor's degree in Engineering and possess at least 4 years of experience in an industrial quality role. Proficiency in Microsoft Office, strong analytical skills, and knowledge of quality methodologies like Lean Six Sigma are required.

Benefits

Health and well-being programs Training and development Reward programs

Full description

Are you looking for a new challenge?

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets and support facilities. Our team is arranging technical expertise to meet our client expectation. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Partner with the best

The Quality Engineer – After Market Solutions will be responsible for supporting the areas within the FPS Solutions team in complying with the applicable Quality Management System. Also responsible for supporting Quality Assurance initiatives, Cost of Poor Quality (CoPQ) activities, and investigations, always seeking continuous improvement across the applicable areas.

As a Quality Engineer – After Market Solutions, you will be responsible for:

Manage service non-conformities and ensure appropriate resolution and follow-up.
Manage supplier & intercompany non-conformities identified in customer products, supporting warranty-related claims with suppliers, as applicable.
Conduct internal and external audits in accordance with the audit program, including process audits.
Support root cause analysis of findings from internal and external audits, issue reports, and track corrective actions.
Monitor and address quality concerns and quality-related issues.
Lead root cause analyses in collaboration with Quality Engineering, using specific problem-solving tools, and defining corrective and preventive actions.
Monitor, control, and report Service Quality Key Performance Indicators (KPIs).
Prepare and maintain Quality Management System (QMS) documentation, providing support and guidance for continuous improvement initiatives.
Manage document review cycles and ensure Quality Management System documents remain current and valid.
Organize and facilitate quality meetings with the areas within the Solutions organization.
Lead Solutions Quality Management Review (QMR) meetings with applicable stakeholders, as well as support the development and execution of these QMRs.
Act as a change agent by promoting initiatives that strengthen the Quality culture across the organization.
Ensure that Health, Safety, and Environmental (HSE) values, as defined in company policies, are practiced by employees, suppliers, and contractors through the identification, monitoring, and control of significant environmental impacts and occupational risks, driven by leadership, training, commitment, and proactive behavior.
Work in compliance with company policies and procedures related to quality and operations. Report any non-conformities, concerns, or risks affecting products, processes, or services. Remain committed to quality objectives and continuously seek improvements in products, processes, and services.
Prepare and issue customer-facing reports, including ITPs, according to operational requirements.
Lead initiatives focused on reducing the Cost of Poor Quality (CoPQ), with a particular emphasis on warranty-related costs.
Report the status of corrective actions and continuous improvement initiatives in both Portuguese and English.
Ensure that lessons learned from operations are properly documented, addressed, and communicated to relevant teams.
Manage communication with colleagues and business functions regarding approaches and methodologies for resolving complex problems.
Ensure that critical observations are properly documented and that significant concerns are identified and escalated to the appropriate levels within the organization.
Be a supporter of the Kaizen program in Solutions, driving continuous improvement across the business.

Fuel your passion

To be successful in this role you will:

Have Bachelor’s degree (Engineering bachelor is required)
Minimum of 4 years of experience in an industrial environment as a Quality Engineer.
Knowledge of ISO 9001 standards (preferred).

Required Specific Skills:

Proficiency in Microsoft Office Suite.
Advanced/Fluent English.
Strong verbal and written communication skills.
Ability to manage multiple processes and/or stakeholders simultaneously.
Ability to resolve operational and routine issues effectively.
Strong analytical and critical thinking skills.
Ability to develop and interpret scenarios and business situations.
Ability to build and maintain relationships with customers and suppliers.
Ability to prepare reports, presentations, and procedures.
Decision-making capability.
Risk and Failure Analysis.
Knowledge of Quality Systems (NCR, Continuous Improvement).
Lean tools and methodologies.
Ability to read and interpret standards, specifications, and regulations.
Ability to generate and propose solutions.
Strong planning and prioritization skills.
Knowledge of Power BI and Power Apps.
Experience with quality improvement methodologies and tools such as A3, 8D, 5 Whys, Ishikawa (Fishbone) Diagram, FMEA, 5S, and Lean Six Sigma.
Strong leadership capabilities.
Negotiation and influencing skills with internal and external stakeholders.
Strong analytical thinking and effective communication skills, both verbal and written.
Excellent problem-solving skills.
Ability to interpret technical documentation, including engineering drawings, specifications, and quality requirements.
Ability to coordinate multiple activities simultaneously, identify issues effectively, and propose appropriate solutions.
Demonstrated collaboration, professionalism, and ethical conduct in all activities.

Desired Technical Qualifications, Standards, and Certifications:

ISO 9001 Internal Auditor certification.
Lean Six Sigma Green Belt certification.
Experience with NCR (Non-Conformance Reports) and RCA (Root Cause Analysis).

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

The Baker Hughes internal title for this role is: Quality Specialist - QA Engineering