HRO Service Delivery - Sr. Manager
Capgemini Mumbai, Maharashtra, India
IT Services and IT Consulting · 10,001+ employees
About the role
The Senior Manager will serve as the primary point of contact for level 2 escalations and build strong relationships with stakeholders to ensure effective service resolution. They will also lead special projects and collaborate with SMEs to identify opportunities for improving HR services and processes.
What they look for
Requirements
Candidates must have at least 14 years of experience in HR services, operations, or employee engagement. Strong interpersonal, communication, and problem-solving skills are required, along with proficiency in HRIS systems and Microsoft Office.
Benefits
Full description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Serve as the primary point of contact for level 2 escalations from client.
- Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution.
- Provide guidance and support to Team Members and Delivery Manager.
- Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
- Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from various stakeholders.
- Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
- Lead special projects and initiatives as assigned by senior management.
Your Profile
- 14+ years of experience in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
- Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
- Excellent communication skills, including written, verbal, and presentation skills.
- Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
- Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
- Customer-centric mindset with a passion for delivering an exceptional employee experience.
- Proficiency in HRIS systems and Microsoft Office Suite.
- Customer-centric mindset with a passion for delivering an exceptional employee experience.
- Strong problem-solving skills and attention to detail
What will you love working at Capgemini?
- Work with a global leader in consulting, technology, and business services.
- Collaborate with diverse teams and stakeholders across geographies.
- Access continuous learning, career growth, and leadership development opportunities.
- Be part of an inclusive, innovative, and people-centric culture.
- Lead high-impact projects that influence service excellence and operational improvements.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com
