Senior UX designer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Senior UX Designer – Digital ProductsAbout the Role

We are looking for a Senior UX Designer to drive the user experience across a diverse portfolio of digital products and applications. This is a highly hands-on role for a designer who can take a product from problem discovery and user research through information architecture, interaction design, prototyping, visual design, and implementation collaboration. The ideal candidate combines strong UX fundamentals with a solid understanding of modern web technologies and has hands-on experience with React and front-end UI development. You should be comfortable working closely with product managers, engineers, QA, and business stakeholders to turn complex requirements into intuitive, scalable, and visually polished experiences. This is not a purely visual design role. We are looking for someone who can think deeply about user problems, challenge requirements, simplify complex workflows, and translate those insights into exceptional product experiences.

Key Responsibilities

• Own the end-to-end UX design process across multiple digital products and platforms.
• Translate business requirements, user needs, and complex workflows into intuitive and effective user experiences.
• Conduct user research, user interviews, usability analysis, and competitive/product research where appropriate.
• Develop user journeys, personas, information architecture, wireframes, interaction models, prototypes, and high-fidelity designs.
• Design intuitive workflows for complex enterprise and customer-facing applications.
• Work closely with Product and Engineering teams from concept through implementation.
• Create and maintain reusable design systems, UI patterns, components, and interaction standards to ensure consistency across products.
• Collaborate with React engineers and have the ability to understand, review, and contribute to front-end implementation where appropriate.
• Translate designs into production-quality UI in collaboration with engineering, with the ability to make hands-on React/UI changes when required.
• Review implemented experiences and ensure the final product closely aligns with the intended UX and design specifications.
• Identify usability issues, friction points, and opportunities for simplification and continuously improve the product experience.
• Ensure designs follow responsive design, accessibility, usability, and modern web UX best practices.
• Present design concepts and rationale clearly to senior stakeholders and incorporate feedback effectively.
• Establish UX standards and best practices that can be applied consistently across the broader product portfolio.

Required Skills & Experience

• 6+ years of professional UX/Product Design experience, with a strong portfolio demonstrating end-to-end product design work.
• Strong expertise in UX design principles, interaction design, information architecture, usability, and user-centered design.
• Proven experience designing complex web applications, SaaS products, enterprise platforms, or other digital products.
• Strong proficiency with tools such as Figma for wireframing, prototyping, high-fidelity design, and design systems.
• Strong understanding of responsive web design, accessibility, interaction patterns, and modern UI/UX principles.
• Hands-on experience developing or modifying web UIs using React, HTML, CSS, and JavaScript/TypeScript.
• Ability to understand existing React code and translate design requirements into practical, implementable UI solutions.
• Experience working with component-based design systems and reusable UI components.
• Strong understanding of the relationship between UX design, front-end architecture, APIs, and technical constraints.
• Experience working in Agile product development environments with cross-functional engineering and product teams.
• Excellent communication and stakeholder-management skills.
• Strong analytical and problem-solving abilities, with a demonstrated ability to simplify complex problems and workflows.

Good to Have

• Experience designing AI/GenAI-powered products and experiences, including conversational interfaces, AI assistants, copilots, or AI-driven workflows.
• Experience with modern React ecosystems such as Next.js, TypeScript, or component libraries.
• Experience creating and maintaining enterprise-scale design systems.
• Familiarity with usability testing and analytics-driven UX optimization.
• Understanding of front-end performance, responsive behavior, and accessibility standards such as WCAG.
• Experience working across multiple products, platforms, or business domains.
• Experience mentoring junior UX/UI designers or establishing UX practices within an engineering/product organization.

What We're Looking For The ideal candidate is someone who:

• Thinks like a UX practitioner first and is passionate about solving user problems rather than simply creating visually attractive screens.
• Can independently take an ambiguous problem and turn it into a well-thought-out user experience.
• Is comfortable going from whiteboard → wireframe → prototype → high-fidelity design → React implementation.
• Has strong attention to detail and cares about the quality of the final implemented experience, not just the design handoff.
• Can balance user needs, business objectives, technical feasibility, and delivery timelines.
• Is comfortable challenging existing assumptions and advocating for the user.
• Thrives in a fast-paced, product-oriented environment with multiple concurrent initiatives.

Education Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related discipline is preferred. Equivalent professional experience will also be considered.

Portfolio Requirement A strong portfolio is required. Candidates should demonstrate:

• End-to-end UX case studies
• Complex workflow or application design
• UX problem-solving and decision-making
• Wireframes, prototypes, and high-fidelity designs
• Design-system/component work
• Examples of collaboration with engineering teams
• Where applicable, examples of React/UI implementation or hands-on front-end development

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.