Network Engineer

GBH enriches people's lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives.

At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and Wednesday, Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.

DEPARTMENT OVERVIEW

Information Technology supports an inclusive community of GBH staff working across Broadcasting, Content Creation, Education, Digital, Assistive Technologies, Local News, and Administrative functions. Roughly 70 staff work across six teams within the department. We value creative problem solving, respectful candor, teamwork, and continuous improvement. We build, improve, launch, automate, and repair the systems that keep GBH operating.

JOB OVERVIEW

The Network Engineer is responsible for the operation, maintenance, monitoring, and continuous improvement of GBH's enterprise network infrastructure. The primary focus of this role is ensuring that network services remain reliable, secure, and performant across GBH's corporate, broadcast, and cloud environments.

GBH operates a mixed technology environment including Macintosh, Windows, Linux, Cisco IOS, and broadcast-specific systems. Our network infrastructure is primarily built on Arista networking platforms with Fortinet and Cisco technologies supporting various enterprise and broadcast functions.

This role combines operational excellence, troubleshooting, project implementation, and collaboration with colleagues across Information Technology, Broadcast Engineering, and Production Operations.

RESPONSIBILITIES

• Maintain the availability, performance, and security of GBH's wired, wireless, WAN, VPN, and cloud-connected network infrastructure.

• Monitor network health, performance metrics, and alerting systems; proactively identify and remediate issues before they impact operations.

• Troubleshoot and resolve network incidents, serving as a technical resource for infrastructure-related issues.

• Manage and prioritize network support requests and ticket queues while working closely with end users, broadcast engineers, software developers, and other technology teams.

• Install, configure, test, and support network hardware including switches, routers, firewalls, and wireless infrastructure.

• Implement network changes and upgrades following established change management practices.

• Support broadcast audio, video, and media-over-IP networking systems.

• Contribute to network design reviews and deployment planning for new services and infrastructure upgrades.

• Create and maintain accurate network documentation, diagrams, and operational procedures.

• Participate in root cause analysis and continuous improvement efforts following network incidents.

• Assist with network automation, monitoring, and operational efficiency initiatives.

• Participate in on-call rotation and provide support for critical incidents during evenings, weekends, or holidays when necessary.

SKILL SET

• Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve network issues.

• Solid written and verbal communication skills.

• Ability to collaborate effectively with technical and non-technical stakeholders.

• Strong understanding of:

• IP addressing and subnetting

• VLANs, Layer 2 and Layer 3 networking

• 802.1X Network Access Control

• TCP/IP networking fundamentals

• Experience with:

• DNS, DHCP, SNMP, RADIUS, NetFlow

• Routing protocols including BGP and OSPF

• Network monitoring and performance analysis tools

• ACLs, QoS, route filtering, and traffic management

• Familiarity with wireless networking, troubleshooting, and administration.

• Knowledge of VPN technologies including IPSec and SSL VPNs.

• Experience supporting fiber and copper network infrastructure.

• Familiarity with Arista, Cisco, and/or Fortinet networking platforms.

• Experience with CloudVision, FortiManager, or similar network management platforms is preferred.

• Exposure to network automation, scripting, or zero-touch provisioning is a plus.

• Familiarity with broadcast video or audio-over-IP environments is desirable.

EDUCATION AND EXPERIENCE

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or equivalent work experience required.

• Four (4) to seven (7) years of network engineering or network administration experience.

• Experience supporting enterprise-grade Layer 2 and Layer 3 networking in a multi-site environment.

• Experience configuring and troubleshooting routing, switching, wireless, and security technologies.

• Experience supporting cloud-connected networking environments, including AWS, is preferred.

• Demonstrated ability to independently manage technical projects and drive issues to resolution.

• CCNA, ACMP, NSE, or equivalent vendor certification preferred.

• Progress toward CCNP, ACSP, or equivalent advanced certification is a plus.

JOB SPECIFICS

Staff position

Hybrid position

LOCATION

1 Guest Street, Boston, MA 02135

This position is located in Boston, MA and requires regular on-site presence.

Salary Range

$76,780 - $99,500Compensation offered within this range is determined by skills, experience and internal pay equity.

GBH is an equal opportunity employer. The community and audience we serve are diverse, and we wish to foster that diversity in our workplace. Toward that end, GBH does not discriminate against individuals in hiring, employment, or promotion based on race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, disability, veteran or military status, political belief, pregnancy, genetic information, or any other characteristic protected by law. 

Application Process Assistance

GBH will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate an accommodation request, contact the Human Resource department by sending an email to human_resources@wgbh.org or by calling 617-300-2000.