Application Support & Integration Engineer
Advansys 6th of October, Giza, Egypt
IT Services and IT Consulting · 201-500 employees
About the role
The role involves supporting telecom platforms, managing CPE connectivity, and developing RESTful APIs for system integrations. You will also be responsible for monitoring system performance, troubleshooting network issues, and automating operational tasks using scripting languages.
What they look for
Requirements
Candidates must hold a bachelor's degree in a relevant technical field and possess at least 2 years of experience in telecom or ISP environments. Strong proficiency in Linux, WebLogic, API development, and database management is required for this position.
Benefits
Full description
We are looking for an Application Support & Integration Engineer to join our team and support telecom platforms, CPE management systems, and integrations with third-party applications.
The role combines telecom application support, system integration, API development, Linux/WebLogic administration, scripting, and network troubleshooting. The ideal candidate should have hands-on experience in a telecom or ISP environment, with a strong understanding of fixed broadband, FWA, CPE connectivity, and network integration.
Key Responsibilities• Develop and support fixed broadband and FWA use cases related to CPEs managed through the HDM platform.
- Design and develop RESTful APIs based on technical documentation, including defining API inputs, outputs, and required integrations.
- Maintain and support the HDM (Home Device Management) system and ensure its availability and stability.
- Monitor and troubleshoot CPE connectivity, provisioning, and communication issues.
- Investigate and resolve missing or non-provisioned CPEs in coordination with Network and Security teams.
- Design and develop Splunk dashboards to monitor fixed CPE statistics, connectivity, and system performance.
- Develop and maintain integrations between the HDM platform and third-party systems to expose and consume HDM functionalities.
- Troubleshoot connectivity issues across fixed, mobile, and core network environments.
- Support application and middleware environments, including Oracle WebLogic.
- Develop scripts using Python, Bash, and PowerShell to automate operational and troubleshooting activities.
- Perform basic database administration and queries using Oracle, SQL Server, MySQL, or PostgreSQL.
- Test and troubleshoot APIs using tools such as Postman and Swagger.
- Work closely with Network, Security, Application, and other technical teams to resolve incidents and deliver new technical solutions.
- Participate in on-call support and production troubleshooting when required.
- Coordinate with vendors and third-party teams when required.
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field.
- 2+ years of relevant experience in telecom, ISP, application support, system integration, or a similar environment.
- Strong experience with Linux administration, preferably Red Hat/CentOS.
- Good knowledge of Windows Server Administration.
- Hands-on experience with Oracle WebLogic administration.
- Good knowledge of RESTful APIs, JSON, and XML.
- Experience with API design and testing using Postman and Swagger.
- Ability to build and integrate APIs based on technical documentation.
- Good scripting skills using Python, Bash, and PowerShell.
- Knowledge of databases such as Oracle, SQL Server, MySQL, or PostgreSQL, including basic queries and backup/restore activities.
- Good understanding of IP networking, routing, firewalls, and VPNs.
- Experience troubleshooting network connectivity issues.
- Experience with Splunk dashboards and monitoring is a plus.
- Experience with HDM/CPE management platforms is highly preferred.
- Hybrid working model
- Social and medical insurance
- Transportation Bus
