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Cantor Fitzgerald/BGC

Production Support Engineer

Cantor Fitzgerald/BGC Belfast, Northern Ireland, United Kingdom

Financial Services · 10,001+ employees

7 h ago
support-engineer Mid (2-5 yrs) Full-time United Kingdom
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About the role

Provide second and third-line technical support for core financial products while managing client onboarding and issue resolution. Collaborate with global teams to monitor systems, automate routine tasks, and ensure adherence to service level agreements.

What they look for

Unix Linux Technical support Client onboarding Bash Python Scripting Financial services Market data Order entry FIX protocol ITCH protocol Networking Deployment management Incident resolution Troubleshooting

Requirements

Requires at least 2 years of technical support experience within the financial services sector and strong proficiency in Unix/Linux environments. Candidates must possess excellent problem-solving skills and familiarity with financial messaging protocols like FIX and ITCH.

Full description

Lucera Financial Infrastructures is expanding its global support footprint and is seeking a skilled Production Support Engineer to join our Belfast office. You will deliver second‑ and third‑line assistance, onboard new clients, and collaborate with both the local team and a worldwide support rotation, all while working a hybrid schedule that balances US trading‑hour coverage with regular UK hours.

Responsibilities

  • Provide 2nd and 3rd line technical support for Lucera's core financial products during US trading hours.
  • Assist with client onboarding, configuration, and issue resolution.
  • Monitor, diagnose, and resolve incidents in Unix/Linux environments.
  • Collaborate with global support teams to ensure seamless hand‑offs and knowledge sharing.
  • Document troubleshooting steps, solutions, and process improvements in the knowledge base.
  • Participate in on‑call rotation and adhere to defined service level agreements.
  • Identify and automate repetitive tasks using scripting languages.
  • Support deployment and release activities for new software versions.
  • Stay current with market data, order entry concepts, and relevant financial regulations.
  • Escalate complex problems to product engineering while providing detailed diagnostics.

Qualifications

  • 2+ years experience in technical support within financial services.
  • Strong proficiency with Unix/Linux operating systems.
  • Demonstrated ability in second‑ and third‑line support and client onboarding.
  • Excellent written and verbal communication skills.
  • Solid analytical and logical problem‑solving abilities.
  • Familiarity with market data, order entry, and FIX/ITCH messaging protocols.
  • Experience working in a global support rotation and adhering to US‑hour schedules.
  • Knowledge of networking concepts and deployment management is a plus.
  • Ability to write scripts (e.g., Bash, Python) to automate routine tasks.
  • Understanding of FX, FI, or crypto markets is advantageous.

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