Data Analyst

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services.

Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

POSITION SUMMARY: The Data Analyst, Outpatient Operations is responsible for supporting Charlotte Radiology's outpatient service lines through the collection, analysis, interpretation, and reporting of operational data. This role partners closely with operations leadership to provide actionable insights that support strategic planning, operational efficiency, and service line growth. The Data Analyst develops and maintains dashboards, recurring reports, forecasting models, and ad hoc analyses that enable data-driven decision making across Breast Services, Carolinas Imaging Services (CIS), and Vein Services. This position serves as a key resource for monitoring performance metrics, identifying operational trends, and translating complex data into meaningful business recommendations.

Essential Duties and Responsibilities:

• Develop, maintain, and distribute recurring operational reports and dashboards.

• Design and enhance dashboards to support Charlotte Radiology’s outpatient service lines (Breast Services, CIS and Vein).

• Monitor key performance indicators (KPIs) related to volume, access, utilization, productivity, patient experience, and financial performance.

• Perform data validation and quality assurance activities to ensure reporting accuracy.

• Support data governance efforts and maintain reporting documentation.

• Partner with outpatient operations leaders to identify reporting needs and develop meaningful metrics.

• Conduct ad hoc analyses to evaluate operational performance and support business decisions.

• Support operational initiatives through data collection, tracking, and outcome measurement.

• Evaluate the impacts of process changes and pilot programs through data-driven analysis.

• Translate complex analytical findings into concise and actionable business insights.

Minimum Qualifications:

Education/Licensing/Certification:

• Bachelor’s degree in Analytics, Healthcare Administration, Statistics, Mathematics, Economics, Information Systems, Computer Science, or a related field required.

Experience (years and type):

• 2–4 years of experience in healthcare analytics, business intelligence, operations analysis, or a related field preferred.

• Experience working with large datasets and relational databases.

• Healthcare, physician practice, radiology, imaging center, or outpatient operations experience preferred.

Knowledge and Skills:

• In depth knowledge of Microsoft Office and Microsoft Windows based server operating systems.

• In depth knowledge of and proficiency with data visualization software, such as Power BI and/or Tableau.

• Proficiency in writing SQL to query tables and views and to review stored procedures.

• Ability to translate business requirements into action items for building dashboards or fulfilling requests.

• Strong systems thinking and ability to understand dataflow across multiple applications.

• Strong analytical, reporting, and problem-solving skills.

• Ability to interpret data and identify actionable insights.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Ability to present complex information clearly to both technical and non-technical audiences.

• High attention to detail and commitment to data accuracy.

Physical Requirements & Work Environment:

• Primarily sitting

• Lift up to 25lbs.

• Office environment, occasional afterhours or weekend work, some local travel when required

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.