Support & Deployment Engineer
Azeus Systems Limited Pasig, National Capital District, Philippines
IT Services and IT Consulting · 201-500 employees
About the role
The Support & Deployment Engineer will deploy, maintain, and support software and services in both cloud and on-premise environments. They are also responsible for monitoring systems, troubleshooting issues, and documenting technical specifications and client details.
What they look for
Requirements
Candidates must hold a degree in Computer Engineering, Electronics and Communications Engineering, or a related field. At least one year of experience in client-facing support or a related technical role is preferred.
Full description
The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:
- Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise
- Setup and maintain project hardware and software base on established procedures and specifications
- Maintain technical documents and specifications of infrastructure and customer details
- Monitor systems using monitoring tools and provide support, recommendation and resolution on issues.
- Identify, investigate, troubleshoot, resolve and document client and system issues.
- Properly escalate issues to appropriate internal teams (e.g. System Engineers, Developers)
- Prioritize, maintain, track and document multiple issues and tickets at one time
- Assist with the deployment and enhancement of support and deployment standards and procedures
Qualifications:
- Graduate of Computer Engineering, Electronics and Communications Engineering, or related course.
- At least 1 year of work experience in providing client-facing support or in the related field is preferred
- Basic knowledge on Windows, Linux, JIRA. Knowledge on Ansible, Shell, Powershell, AWS, Azure is a plus.
- Excellent problem solving skills
- Excellent interpersonal skills
- Excellent customer service skills
- Works well individually or in a group
- Good written and verbal communication skills
- Strong organization skills
- Works well under pressure and time constraints
- Able to work on flexible, shifting work schedules as needed (Night, weekend and holidays)
- Willing to be on-call for support cases (Night, weekend and holidays)
Others:
- This is for a temporary hybrid work setup.
- Successful completion of background check and NBI clearance will be required.
