About the role

The Site Reliability Engineer will monitor and maintain SaaS environments to ensure high availability and optimal performance. They will also manage incidents, conduct root cause analysis, and implement changes following ITIL best practices.

What they look for

Site Reliability Engineering Azure AWS PostgreSQL Oracle Kubernetes Azure Kubernetes Service DataDog PagerDuty ITIL Incident Management SaaS Support Cloud Infrastructure Root Cause Analysis Change Management

Requirements

Candidates must have hands-on experience with cloud platforms like Azure or AWS and database administration in PostgreSQL or Oracle. Proficiency in containerization tools like Kubernetes and observability platforms such as DataDog and PagerDuty is also required.

Benefits

Competitive salary Flexible hybrid working model Collaborative and inclusive work environment Access to latest technologies

Full description

Introduction

Job Title: Site Reliability Engineer Location: Bangalore, India

About SymphonyAI Financial Services: SymphonyAI Financial Services is a leader in providing AI-driven solutions that enhance operational efficiency and compliance in the financial sector. Our team is committed to delivering exceptional SaaS solutions to meet our clients' reliability, performance, and availability needs.

Overview: Join us as a Site Reliability Engineer, a key member of our SymphonyAI Financial Services team in Bangalore. You will be responsible for ensuring the reliability, performance, and availability of our SaaS solutions. Collaborating closely with engineering and customer success teams, you will provide world-class support, manage incidents, and drive continuous service improvements. Your role will be pivotal in maintaining high service standards and enhancing client satisfaction.

Job Description

Key Responsibilities:

Monitor and Maintain: Ensure the health of SaaS environments, maintaining high availability and optimal performance.
Incident Management: Investigate and resolve incidents, problems, and service requests within agreed SLAs to uphold client service standards.
Root Cause Analysis: Participate in root cause analysis and post-incident reviews for major outages, contributing to service improvement strategies.
Change Management: Implement and manage changes to cloud environments following ITIL best practices, ensuring compliance with industry standards.
Proactive Service Management: Utilize observability and monitoring tools like DataDog and PagerDuty to identify and respond to service degradations proactively.

What You’ll Bring:

Cloud Expertise: Hands-on experience with Azure (preferred) and/or AWS cloud platforms.
Database Skills: Hands-on experience in PostgreSQL and Oracle administration and optimization.
Containerization Knowledge: Experience with Kubernetes and Azure Kubernetes Service (AKS).
Tool Proficiency: Proficiency in observability and incident response tools like DataDog and PagerDuty.
ITIL Familiarity: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Service Request Management.
Managed Services Experience: Experience working in Managed Services or SaaS Support environments.

What We Offer:

Competitive Salary and Benefits: We offer a comprehensive package designed to attract and retain top talent.
Flexible Hybrid Working Model: Support a healthy work-life balance with flexibility.
Collaborative and Inclusive Work Environment: Work in a team that values diversity and teamwork.
Access to Latest Technologies: Enhance your work and skills with cutting-edge tools and technologies.
Impactful Work: Make a tangible impact on cutting-edge compliance and fraud solutions in the financial services industry.

Diversity & Inclusion Statement: We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.