Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Dynamics CRM Functional Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth business operations. The position demands continuous monitoring, analysis, and collaboration with different teams to ensure the reliability and efficiency of critical software applications.

Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues. - Document findings and solutions to enhance knowledge sharing within the team. - Assist in the continuous improvement of support processes and tools to increase efficiency. - Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Functional. - Strong analytical and problem-solving abilities related to customer relationship management systems. - Experience in diagnosing and resolving software issues within enterprise applications. - Ability to communicate technical information clearly to both technical and non-technical stakeholders. - Familiarity with business process workflows and their implementation in software environments. - Capability to work effectively in a collaborative team setting while managing individual responsibilities.

Additional Information: - The candidate should have minimum 2 years of experience in Microsoft Dynamics CRM Functional. - This position is based at our Hyderabad office. - A 15 years full time education is required.

15 years full time education

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