Global Software Support Engineer III - (E3)
Applied Materials · Santa Clara, California, United States · $124K–$171K/yr
Semiconductor Manufacturing · 10,001+ employees
About the role
The engineer will manage customer software issues, troubleshoot complex failures, and collaborate with development teams to improve product quality. They are also responsible for delivering technical training and managing requirements for new product introductions.
What they look for
Requirements
Candidates must have conceptual and practical expertise in software engineering and experience with Applied Materials equipment. Strong problem-solving skills and the ability to self-manage priorities are essential for this role.
Benefits
Full description
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$124,000.00 - $171,000.00
Location:
Santa Clara,CA
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
1. Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures.
2. Troubleshoots a variety of complex software problems and broadly collaborates with engineering teams and peer groups to improve product quality.
3. Tracks software performance and quality at external customer sites. Actively feedback customer scenarios and use cases to software test teams to improve product software quality.
4. Performs customer scenario validation for key enhancements.
5. Interfaces with external customers for requirements analysis, prioritization and schedule.
6. Early engagement with product software development team on customer features. Develop Field Readiness and Software Readiness checklists for New Product Introductions.
7. Develop software training programs for Field/Lab techs/Manufacturing engs.
8. Deliver training for junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
Functional Knowledge
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Business Expertise
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
Leadership
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
Problem Solving
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
Impact
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
Interpersonal Skills
- Explains difficult or sensitive information; works to build consensus.
Candidate should have experience with Applied Material equipment.
The person that takes this role must have a high level of motivation and ability to self manage priorities and workload.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
