System Administrator (GLPI & L2 Support)
ELCA Vietnam · Ho Chi Minh City, Vietnam
IT Services and IT Consulting · 201-500 employees
About the role
The System Administrator will manage IT services within GLPI, ensuring automation, reliability, and proper incident and asset management. They will collaborate with expert teams to develop infrastructure strategies and provide Level-2 support for corporate IT services.
What they look for
Requirements
Candidates must have 5-7 years of experience in enterprise IT support with strong knowledge of ITIL processes and GLPI administration. Proficiency in Windows environments, Linux, and PowerShell scripting is required, along with a bachelor's degree in a relevant field.
Benefits
Full description
We are seeking a skilled System Administrator Specialist to join the Corporate IT team, with good experience in GLPI ITSM and CMDB, while also providing Level-2 support for corporate IT services.
Your responsibilities
- Ensure that IT services are structured, automated, measurable, and reliable
- Work between the Service Desk (L1) and Infrastructure / Expert teams to ensure incidents, requests, changes, and assets are properly managed in GLPI
- Work with Level 2 Experts to develop strategies, standards, IT skill sets and infrastructure directions
- Deliver professional and timely services in relation with all office IT-infrastructure
Your qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- 5–7 years of relevant experience enterprise IT support preferably in GLPI administration
- Strong knowledge of ITIL processes (Incident, Request, Change, Asset, CMDB)
- Proven experience in:
- Designing and maintaining workflows, approvals, SLAs, escalation rules, and forms
- Asset Management and CMDB with accurate relationships and lifecycle tracking
- GLPI automation, scripting, and integrations
- Dashboards, reporting, service catalogs, and knowledge base
- Experience collaborating with L2 expert and infrastructure teams on:
- Windows environment: Active Directory, Group Policy, Windows Server, Windows endpoints
- Microsoft 365 (Exchange, Teams, SharePoint)
- Authentication, access, and security policies
- Linux environment (Intermediate):
- Linux servers and services
- Log analysis and service troubleshooting
- macOS workstation support basic
- Proficiency in PowerShell scripting for automation and task management
- Prefer working Shift-time (Support Group wide in Swiss timezone)
- Flexible shift with compensation to be discussed during the interview process
Nice to have
- Certifications Azure Administrator Associate or equivalent
- Excellent oral and written communication skills, with strong interpersonal and presentation abilities
- Ability to design efficient processes and work independently in a fast-paced environment
- Flexibility to adjust to changing requirements, schedules, and priorities
- Proven ability to mentor and provide technical guidance to team members
Why you’ll love working here
- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months‘ salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events
