IT Support Engineer

IT Support Engineer

Cross Link Consulting

Cross Link Consulting of North Augusta, SC is seeking to hire a full-time IT Support Engineer to be the trusted technical resource our customers need. This is a hands on, mid level IT support position focused primarily on remote technical support, software troubleshooting, Microsoft 365 administration, cybersecurity response, and resolving client technology issues. In this position, you will earn a salary of $40,000-$50,000/year, based on experience. We also offer a great company culture with excellent perks including healthcare benefits, flexible hours, independence, and training and continuing education. Our community needs humble, grateful, caring stewards who are driven to serve others. If you embody these values and are driven to help people with their technology challenges, then read on!

About Cross Link

At Cross Link Consulting, we don't fix computers, we serve people! We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic technology services to businesses and organizations across the Greater Augusta and Central Savannah River Area. Over the years we've built something more than outsourced IT - we've become "the friendly IT department down the hall."

We believe our success comes from more than technical know-how; it comes from people who are called to serve others. Our team thrives when we put our clients first, solve problems with creativity, and protect people from risk with diligence. That's why we foster a company culture that values both professional excellence and personal calling.

A Day in the Life as an IT Support Engineer

As an IT Support Engineer at Cross Link, you will serve as one of our primary resources for incoming remote support requests. You will take ownership of issues from initial troubleshooting through resolution, escalation, or coordination with the appropriate vendor or team member. The client relationship built through each interaction is yours. That ownership is the core of what makes this role meaningful.

A typical day runs wide: a printer down at one client site, a new employee to onboard and provision at another, and even a suspicious email forwarding rule flagged in Microsoft 365 that needs a judgment call before the end of the business day. You triage, prioritize, and execute because you know your craft.

Alongside the reactive work, you carry a standing slate of scheduled responsibilities. Weekly software update cycles, monthly backup reviews, and recurring email security alert reviews are yours to own and keep consistent. Clients count on that consistency even when nothing feels urgent.

A significant part of the client base operates in the accounting, legal, and public health verticals, which means the applications on their desktops are not always standard issue. Getting fluent in the professional tax, accounting, and practice management software these industries run on is part of becoming effective in this role.

Security is woven into the day, not bolted on at the end. Reviewing endpoint protection alerts, investigating phishing reports, and responding to suspicious account activity in Microsoft 365 are regular touchpoints. Clients trust us to catch what they miss, and you'll play an important role in protecting them.

Required Qualifications

• A serving mindset for client and team interactions

• Humility and a desire for the team to succeed

• Passion and drive to work hard, take ownership, and seek additional responsibility

• Good judgment and intuition with uncompromising integrity

• 2+ years of IT support experience

• Strong software troubleshooting and analytical problem solving skills

• High aptitude and demonstrated ability to manage and troubleshoot:

• Windows desktop and laptop environments (hardware and OS)

• Microsoft 365 administration (user accounts, Exchange, Teams, SharePoint)

• Entra ID / Azure AD (account management, conditional access, permissions)

• Endpoint security and EDR platforms

• Email security and phishing investigation

• Printer and peripheral troubleshooting

• VPN client configuration and connectivity troubleshooting

• User onboarding and offboarding workflows

Preferred Qualifications

• Experience supporting clients in accounting, legal, or healthcare verticals

• Experience troubleshooting line of business applications

• Knowledge of cloud backup and disaster recovery solutions

• Experience with email security platforms and alert review workflows

• Experience mentoring or supporting less experienced technicians

• Knowledge of cybersecurity best practices at the SMB level

• Proficiency with remote monitoring and PSA/ticketing platforms

• Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus but not required

Work Schedule

The typical schedule for this position is Monday through Friday from 8 am to 5 pm. Extended work hours may be required during busy seasons. This is primarily an in office position, although occasional travel to client sites throughout the CSRA is required. Please note: Because we focus on mentoring and discipleship, this is NOT a remote or work-from-home position.

Why Join Cross Link?

• A culture where people matter more than machines

• Flexible hours and independence

• Healthcare benefits

• Continuing education opportunities

Are you called to humbly serve others? Are you organized and reliable? Do you have excellent communication and customer service skills? Are you driven to protect others from cybersecurity threats and help your team shine? If so, you are made for such a place as this!

If you are excited by how well this opportunity fits your skills and calling, then please take the time to put your best foot forward with our online application and questionnaire. It can be completed in as little as 10 minutes, but we encourage you to plan for extra time so that you aren't rushed and can answer each question fully and with personality.