Spec, QA Customer, Fra

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role, you will support all quality systems and functions for the respective site. Assists in establishing systems to support the facility to drive continuous improvement and minimize the costs of non-conformance. Plans, schedules, executes, and communicates all items regarding quality issues, complaints, validations, and other projects to the QA Manager and/or other interested parties. Performs all duties associated with compliance-related items for ISO standards and cGMPs. This role is the interface between the customers and site for supporting audits.

Essential Duties and Responsibilities

• Coordinates and supports customer, ISO and corporate quality audits.
• Leads and assists in investigation of OOSs, complaints and deviations as necessary to identify and find the root cause of product and related quality issues.
• Develops and implements audit plans, schedules and supports internal audits. Prepares customer correspondence and audit responses related to quality audits. Prepares and coordinates audit and compliance related CAPAs.
• Supports communication and responses for typical customer questions e.g. during audits, and educates relevant functions accordingly.
• Supports all affected functions in bringing their systems and processes into compliance with GMP and DI principles and in maintaining that state.
• Participates in creation of Enterprise and local procedures on relevant QA topics and support all affected functions in their implementation.
• Assists with process and equipment validations as needed.
• Assumes responsibility for various assigned projects designed to improve product quality, reduce costs and/or comply with corporate or regulatory requirements.
• Supports Quality requirements, including:

* System issues and investigations * Assist in assessment and disposition of non-conforming product. * Assist in investigations and reporting. * Review specification and sampling plans to ensure compliance.

• Promotes and supports a Lean environment within the facility.
• Performs other duties as required and/or assigned.

Additional Responsibilities

Education

• Bachelor's Degree or equivalent experience. required

Work Experience

• Minimum 3 years Quality department, ideally in a manufacturing environment required

Preferred Knowledge, Skills and Abilities

• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
• Quality planning and communication skills.
• Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
• Demonstrated problem solving and planning/organizing skills.
• Demonstrated proficiency in MS Office products (Project, Word, Outlook, Excel)
• Able to communicate effectively with clear, concise, and organized information, both verbally and in writing.
• Able to always comply with the company’s safety policy.

License and Certifications

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Must have strong communication and active listening skills to interact with others in a positive manner.

What We Offer

Shift

Pay Transparency:

The annual base salary range for this position is 44 - 50k€. Total target compensation is determined using objective and gender-neutral criteria, including relevant experience, qualifications, skills, market benchmarks, geographic location, and the scope and responsibilities of the role.

This position may be eligible for variable compensation and other incentive programs in accordance with the terms of the applicable plans within the country of employment. In addition, team members are eligible to participate in the company’s benefits and total rewards programs applicable to their location and employment status.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.