Business Analyst, NIJC

About NIJC

The National Immigrant Justice Center (NIJC) advances human rights and due process for immigrants, refugees and asylum seekers through direct legal services, impact litigation, advocacy, and public education. Headquartered in Chicago with offices in Washington, DC, Indiana, and San Diego, NIJC's team of over 150 attorneys, paralegals and professionals, along with 2,000 pro bono attorneys, is at the forefront of immigration reform.

Job Summary

The Business Analyst helps NIJC understand and improve the work of its legal programs - turning qualitative legal work into quantitative performance metrics that show how programs are performing, how staff workloads are distributed, and what results clients are achieving. This role builds and maintains dashboards for management and leadership, standardizes how NIJC uses its legal case management system (LegalServer) across programs, and ensures grant and funder reporting requirements are met. The Business Analyst reports to the Director of Data and System Management and works closely with program leadership, managers, and staff to keep data accurate, consistent, and useful for decision-making. We are seeking candidates who are passionate about NIJC's mission and who can inspire others to support the organization's work. This position can be hybrid or remote

Essential Duties and Responsibilities

• Define Metrics: Establish Key Performance Indicators (KPIs) covering case volume and workload (active cases, intake conversion, caseload balance across attorneys and staff), efficiency (average time to close, cost per closed case), case outcomes (relief granted, case results by program and type), and client experience (satisfaction scores, feedback trends).

• Standardize LegalServer Use: Own data standards and consistent data-entry practices across programs in LegalServer - defining required fields, naming conventions, and workflows so data entered by different teams can be reliably compared and reported on. Audit records regularly and train staff on standards.

• Grant Reporting: Design standardized data collection processes to efficiently track and report required quantitative outcomes to institutional funders.

• Analyze Workflows and Workload: Map the intake-to-resolution pipeline to identify bottlenecks, reduce time to serve a client, and understand how work is distributed across attorneys and staff so caseloads stay balanced and sustainable.

• Track Case Results: Build reporting on case outcomes and results - not just volume - so leadership can see the impact of NIJC's legal work by program, office, and case type.

• Client Experience: Develop lightweight ways to capture and track client feedback and satisfaction, balancing the need for data with respect for client trauma and staff capacity.

• Data Visualization: Create and maintain dashboards showing caseloads, active cases, case outcomes, client experience, demographic trends, and geographic service gaps for management and leadership.

• Gather Requirements: Interview stakeholders and translate high-level program and leadership goals into precise technical and reporting needs for data and management teams.

• Support Implementation: Assist with testing, change management, and user training as workflows and dashboards evolve.

• Reporting Cadence: Provide leadership with timely reviews of program activity and impact, including monthly program metrics, file audits, and analysis, with recommendations for course corrections or continuations.

• Conform with and abide by all internal and external applicable regulations, policies, and contractual guidelines and obligations.

• Other duties as assigned.

Required Qualifications

• Education: Bachelor's degree in Business Administration, Finance, Computer Science, or a related field.

• Experience: 3+ years of proven data analytics and process improvement, preferably within a non-profit, legal aid, or public interest sector.

• Technical Skills: Experience configuring or pulling data from legal case management software (such as LegalServer, Clio, or Filevine). Proficiency in data visualization tools (Tableau, Power BI, Airtable) and advanced Microsoft Excel skills required.

• Project Management: Skilled in end-to-end project management.

Core Soft Skills

• Empathy: Ability to design data tracking systems that respect client trauma and do not overburden busy legal staff.

• Translation: Skill in explaining the value of quantitative data to mission-driven lawyers who prioritize qualitative client outcomes.

• Data Integrity: Strict adherence to data security and confidentiality protocols, including attorney-client privilege boundaries.

Physical Abilities Statement

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position for 50% of the time.

• This position occasionally requires moving about inside the office to access filing cabinets, office machinery, etc.

• Constantly operates a computer and other office productivity machinery, such as a copy machine.

It is the policy of NIJC not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

For any technical issues please contact recruiting@immigrantjustice.org