Senior Quality and Data Analyst - SSO Quality & Safety Mgt. - USA Health Shared Services

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Design, build, validate, and maintain standardized and ad hoc reports from:

o Electronic Health Records (EHR) o RLDatix safety and risk management platform o Financial systems o Clinical registries o Benchmarking and regulatory databases

• Develop automated reporting workflows to improve efficiency and reduce manual data manipulation.
• Build complex SQL queries or equivalent data extraction processes to integrate multi-source datasets.
• Establish and maintain data dictionaries, metric definitions, and governance standards to ensure enterprise data consistency.
• Maintain data quality controls and audit processes for performance and safety reporting.
• Serve as primary system administrator and subject matter expert for RLDatix modules, including:

o Patient Safety Event Reporting o Risk Management o Peer Review o Feedback and Complaints Management o Policy and Document Management o Audit and Compliance Monitoring

• Configure workflows, forms, dictionaries, user roles, and reporting structures to support organizational safety and regulatory goals.
• Manage system upgrades, enhancements, and vendor coordination.
• Maintain system performance, reliability, and data accuracy.
• Lead governance and standardization of safety event taxonomies and reporting structures.
• Partner with quality and clinical leadership to optimize event reporting workflows and improve reporting adoption.
• Support integration of RLDatix data into enterprise analytics platforms and data warehouses.
• Design and develop interactive dashboards using platforms such as Power BI, Tableau, or equivalent visualization tools.
• Create executive-level dashboards aligned to enterprise strategic priorities, KPIs, and board reporting requirements.
• Develop service-line, departmental, and unit-level dashboards to support real-time operational decision-making.
• Ensure dashboards incorporate trend analysis, benchmark comparisons, targets and thresholds, and statistical process control indicators.
• Provide education and training to leaders and staff regarding dashboard interpretation and data literacy.
• Develop and maintain visual management boards (digital and physical) displaying key quality, safety, throughput, and financial performance metrics.
• Partner with frontline teams to align visual management tools with unit-based goals and improvement initiatives.
• Support tiered huddle and performance review structures by ensuring accurate and timely performance data availability.
• Design visual analytic tools including control charts, run charts, heat maps, and trend dashboards.
• Standardize visual reporting frameworks across departments to promote organizational transparency and accountability.
• Support Lean, Six Sigma, DMAIC, and PDSA improvement initiatives through development of robust measurement plans.
• Conduct root cause analyses and identify performance gaps using advanced data analysis techniques.
• Monitor and analyze KPIs related to CMS Star Ratings, Vizient benchmarks, NHSN metrics, Patient Safety Indicators, Value-Based Purchasing programs, and patient safety indicators, and risk event trends.
• Provide analytical support for cost reduction, operational efficiency, and revenue enhancement initiatives.
• Develop sustainability monitoring tools to ensure long-term performance improvement.
• Prepare, validate, and submit data for external reporting requirements including CMS, NHSN, Vizient, Leapfrog, NSQIP, and other external entities.
• Monitor organizational performance against national benchmarks and peer institutions.
• Support accreditation and survey readiness through accurate and timely reporting.
• Assist leadership with financial impact modeling related to quality performance and regulatory measures.
• Serve as a liaison between clinical operations, quality departments, information technology, and executive leadership.
• Provide RLDatix training, user onboarding, and ongoing system education.
• Develop workflow documentation, training materials, and system user guides.
• Facilitate multidisciplinary committees and quality improvement initiatives.
• Translate complex analytics into actionable recommendations for operational and executive audiences.
• Demonstrated experience developing dashboards, reporting automation, and visual management systems.
• RLDatix platform administration and workflow configuration
• Advanced SQL and database querying
• Advanced Microsoft Excel (Power Query, advanced formulas, pivot tables)
• Data visualization tools including Power BI, Tableau, or equivalent platforms
• Automated reporting and ETL workflow development
• EHR reporting tools and healthcare data warehouse environments
• Statistical process control and healthcare quality measurement methodologies
• Data governance, validation, and regulatory reporting standards
• Microsoft Office and collaboration platforms
• Certifications (Preferred)
• Certified Professional in Healthcare Quality (CPHQ)
• Lean Six Sigma Green Belt or Black Belt
• Certified Analytics Professional (CAP)
• Healthcare Risk Management or Patient Safety certification preferred
• Strong understanding of healthcare regulatory requirements, accreditation standards, and performance improvement methodologies.
• Ability to synthesize complex data sources into meaningful performance insights.
• Expertise in safety event analysis and predictive quality monitoring.
• Ability to present complex information through intuitive dashboards and visual performance tools.
• Demonstrated ability to lead enterprise analytics and system optimization initiatives.
• Ability to translate technical findings into strategic, actionable recommendations for leadership.
• Strong ability to partner across clinical, operational, and technical teams.
• Commitment to maintaining high standards of data accuracy, regulatory compliance, and reporting consistency.
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• Bachelor's Degree in Healthcare Administration, Public Health, Data Analytics, Statistics, Business, Nursing, Information Systems, or related field and 2 years of healthcare data analytics, quality improvement, or performance measurement experience. Required
• Master's Degree Preferred
• Experience administering RLDatix or similar healthcare patient safety/event reporting platforms. Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.