About the role

The Site Reliability Engineer II will ensure the reliability, scalability, and performance of digital payment platforms by managing infrastructure and automating operational processes. They will also participate in incident response, root cause analysis, and the maintenance of observability solutions to improve system health.

What they look for

Site Reliability Engineering Cloud platforms Monitoring Observability Python Java Bash Linux Unix CI/CD Automation Troubleshooting Performance tuning SQL Containerization Incident response

Requirements

Candidates should have experience supporting cloud-based applications and distributed systems, along with proficiency in scripting languages like Python or Java. A background in Linux/Unix environments, monitoring tools, and CI/CD practices is required, with a preference for a bachelor's degree in a technical field.

Benefits

Medical insurance Prescription drug insurance Dental insurance Vision insurance Disability insurance Life insurance Flexible spending account Health savings account Paid new parent leave Paid bereavement leave Paid sick and safe time Vacation time Personal days Paid U.S. observed holidays 401k with company match Deferred compensation Fitness reimbursement Tuition reimbursement

Full description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Site Reliability Engineer II

Overview Mastercard Digital Enablement Services (MDES) is seeking a Site Reliability Engineer II to help ensure the reliability, scalability, and performance of our digital payment platforms. This role partners with Software Engineering, Infrastructure, and Operations teams to improve system health, automate operational processes, and support highly available services.

The ideal candidate is passionate about solving technical challenges, improving system reliability, and continuously learning new technologies in a fast-paced environment.

Role -Support the reliability, availability, and performance of production applications and services. -Implement and maintain observability solutions, including monitoring, dashboards, alerts, logs, and metrics. -Troubleshoot and resolve application, infrastructure, and performance-related issues. -Participate in incident response, root cause analysis, and continuous improvement efforts to enhance system resilience. -Develop and maintain automation solutions using scripting and programming languages. -Support Linux/Unix environments and assist with network and infrastructure troubleshooting. -Contribute to cloud-based infrastructure and services, ensuring scalability, security, and operational efficiency. -Support CI/CD pipelines, deployment automation, and operational tooling. -Assist with capacity planning and performance optimization initiatives. -Apply incident, problem, and change management practices to support reliable service delivery. -Partner with cross-functional teams to improve system reliability, scalability, and operational excellence. -Continuously identify opportunities to improve processes and reduce manual effort through automation.

All About You -Experience supporting cloud-based applications, web applications, or distributed systems. -Experience with monitoring and observability tools such as Dynatrace, Splunk, Grafana, Datadog, or similar technologies. -Experience with scripting or programming languages such as Python, Java, Bash, or similar. -Knowledge of Linux/Unix operating systems and basic network troubleshooting. -Understanding of cloud platforms such as AWS, Azure, or GCP. -Familiarity with CI/CD tools and practices. -Experience troubleshooting technical issues and participating in incident resolution. -Strong analytical, problem-solving, and communication skills. -Ability to work effectively in a collaborative, team-oriented environment. -Demonstrates initiative, ownership, and a continuous learning mindset.

Preferred Qualifications -Experience with performance testing, tuning, and optimization. -Experience with SQL and data analysis. -Experience with containerization and orchestration technologies. -Experience conducting root cause analysis and implementing preventative improvements. -Understanding of reliability, availability, scalability, resilience, and security principles. -Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. Equivalent practical experience will also be considered.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $76,000 - $127,000 USD