JobCubby JobCubby
Sign up
D

IT Support Engineer

DeGould Ltd Exeter, England, United Kingdom

Jul 21
support-engineer Junior (0-2 yrs) Full-time United Kingdom
Log in to apply, save this posting, or score it against your profile with AI.

About the role

You will manage and take ownership of support requests, incidents, and defects across company applications. Additionally, you will collaborate with business and engineering teams to ensure efficient issue resolution and maintain departmental knowledge documentation.

What they look for

Office 365 Active Directory Entra Jira Confluence Service Desk Windows Mac Linux Computer networking VPN VLANs LACP Firewall management Unifi network hardware Proxmox

Requirements

The role requires experience with Office 365, Atlassian tools, and proficiency in Windows, Mac, and Linux operating systems. Candidates should also possess strong problem-solving skills and basic knowledge of computer networking.

Benefits

25 days holiday per annum Additional birthday holiday Company sick pay scheme Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Enhanced shared parental leave Health insurance with Vitality Life insurance Flexible working

Full description

Your mission

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non-technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis. Your profile

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non-technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis. Duties & Responsibilities:

The main deliverables of the role are:

  • Manage and take ownership of support request, issues, incidents, and defects across shared company applications.
  • Excellent problem solving and trouble shooting skills
  • Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
  • Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes

Required Skills:

  • Office 365 including Active Directory/Entra
  • Atlassian (Jira, Confluence, Service Desk)
  • Windows, Mac and Linux experience
  • Basic knowledge of computer networking 

Desirable Skills:

  • VPN, VLANs, LACP and firewall management
  • Unifi network hardware
  • Proxmox
  • Apple Business Manager
  • Rustdesk

Why us?

Competitive salary and benefits including:

  • 25 days holiday per annum (excluding bank holidays).
  • Additional days holiday for birthday.
  • Company sick pay scheme.
  • Cycle to work scheme.
  • Enhanced maternity, paternity and shared parental leave.
  • Health insurance with Vitality for employee, spouse and children.
  • Life Insurance/Death in Service. 
  • Flexible working can be agreed.

About us

DeGould is an exciting, multi-award-winning company, in the software and AI sector. The company develops and delivers innovative vision and damage detection systems to a range of blue-chip corporate clients. As the company embarks on an exciting growth phase the company plans to expand the team, further develop existing products, and explore opportunities for new ones.

Similar roles