Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Robotic Process Automation Advanced Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues. - Document findings and solutions clearly to support knowledge sharing and future reference. - Assist in the implementation of process improvements to enhance system efficiency and reduce downtime. - Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Robotic Process Automation Advanced. - Experience with automation workflows and process optimization using robotic process automation tools. - Strong problem-solving skills with the ability to analyze and debug software issues effectively. - Familiarity with monitoring and diagnostic tools to track system performance and identify bottlenecks. - Ability to work with multiple software components and integrate solutions across platforms. - Good communication skills to interact with technical and non-technical stakeholders.

Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Robotic Process Automation Advanced. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

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