Business Systems Analyst

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

IS Claims Operations is seeking a Business Systems Analyst to support the stability, reliability, and continuous improvement of ICBC’s Claims systems. This role will perform business systems analysis, support low-to-medium complexity requirements and solution design, participate in testing, and help ensure system solutions meet business and operational needs.

The IS Claims Operations team is responsible for keeping Claims systems stable, available, secure, and operable in production, including production support, incident response, release coordination, monitoring, operational readiness, and reducing operational risk and complexity.

Job Responsibilites:

• Elicit, analyze, and translate business input into functional and non-functional requirements for Claims system changes.
• Support incident triage by helping identify business impacts, root causes, and potential resolutions for issues within the Claims portfolio.
• Participate in solution analysis for small-to-medium complexity system changes, including assessing interdependencies, operational impacts, risks, and improvement opportunities.
• Support implementation and verification of system changes, including quality assurance, requirements traceability, and end-user testing support
• Plan, coordinate, execute, and sign off on testing for medium-complexity changes, working with senior analysts and delivery teams where required.
• Create and maintain clear operational documentation, functional specifications, support procedures, runbooks, and end-user documentation.
• Facilitate or participate in cross-functional meetings to understand business needs and align stakeholders with different objectives.
• Support release, deployment, and operational readiness activities, including production validation, go/no-go inputs, and transition-to-operations readiness.
• Work closely with Application Delivery, Product Owners, Service Desk, TOC, Enterprise Release Management, Platform teams, vendors, and operational partners to support stable Claims operations

Job Requirements:

• Guidewire certification is preferred.
• Experience with Guidewire ClaimCenter, Guidewire PolicyCenter, or Guidewire production support would be an asset.
• Experience supporting operational readiness, release validation, production incidents, or business verification testing would be an asset.
• Strong analytical and problem-solving skills, with the ability to assess business and technology impacts across systems.
• Ability to translate business needs into functional and non-functional requirements.
• Experience supporting production systems, incident analysis, operational troubleshooting, and post-implementation validation.
• Understanding of software development lifecycle concepts, application architecture, testing practices, and automated testing concepts
• Experience with Claims systems, Guidewire ClaimCenter, ContactManager, integrations, batch processes, or legacy Claims applications would be an asset.
• Familiarity with operational support tools and processes such as HPSM, Splunk, ITSM incident/change processes, release coordination, monitoring, and access management would be beneficial.
• Ability to write clear documentation, support procedures, functional specifications, and training materials.
• Ability to plan, prioritize, and manage multiple concurrent tasks in an environment with changing deadlines and priorities.
• Strong communication skills, including the ability to present recommendations to technical teams, business partners, and client groups.
• Interest in operational excellence, system stability, risk reduction, process improvement, and continuous improvement within Claims operations.
• Knowledge of Claims business processes, Claims integrations, or legacy Claims applications would be beneficial.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.

• Supportive: We seek to understand to meet diverse and evolving needs.

• Straightforward: We simplify the complex to make things easier.

• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

#IND1