Network Support Engineer

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.

• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote

Support Team.

• Providing physical access support to the Remote Support Team (e.g., opening racks, locating

devices/ports, power cycling per instruction).

• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling

condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.

• Follow remote instructions accurately (step-by-step) without deviating from approved

runbooks.

• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.

• Patch and dress cables to basic professional standard (as instructed).

• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such

as:

o Connecting console and granting remote access session (screen share/terminal access

where applicable).

o Executing clearly provided command steps (copy/paste) when approved.

o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly

instructed and approved

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).

• 2+ years of hands-on experience supporting enterprise network infrastructure.

• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.

• Experience with console connections and network device installation.

• Familiarity with structured cabling and patch panels.

• Ability to follow technical instructions accurately and work within documented procedures.

• Strong troubleshooting and problem-solving skills.

• Excellent communication skills and ability to work effectively with remote technical teams.

• Ability to work independently at customer sites.

• Willingness to travel to customer locations when required.

• Working at Heights Training Certificate.

Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem

• Good internet connection

• Laptop (with console software like PuTTY) and proper console drivers

• Pen drive Minimum: 4 to 8GB without any data (May be required to format)

• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)

• Console cable - RJ45-to-USB-C

• Console cable - RJ45-to-mini-USB

• Multimeter (to check power output if needed)

• Laptop – MS Teams, Zoom, Putty ,Webex

• Cat5 cable (Straight 1, Crossover cable 1)

• 4G Connection Dongle

• Basic Screwdriver Kit

• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.

• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.

• Experience working in data centers or enterprise network environments.

• Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language

• Network Device Installation

• Hands & Feet Support

• Rack & Stack

• Structured Cabling

• Console Access

• Switches, Routers & Firewalls

• Basic Network Configuration

• Hardware Troubleshooting

• Communication & Customer Service

• Documentation & Reporting