Project Manager

The Junior Project Manager will play a pivotal role in the firm’s business transformation and digital change agenda, leading a range of strategic and operational initiatives including cloud-based software rollouts, integrations, and emerging AI tools. This position supports the firm’s ambition to modernise and futureproof its legal services by embedding smarter systems, improving process efficiency, and driving user adoption across both legal and business services functions. Reporting to the existing PM and working closely with the IT Director, the roleholder is expected to work closely with senior leadership across departments, particularly within Legal teams, Risk & Compliance, Knowledge, HR, Finance and Marketing to translate strategic objectives into clearly defined, deliverable projects. The roleholder will ensure robust project governance, effective stakeholder engagement, and strong change management from initiation through to successful implementation and benefits realisation. The role will involve working closely with the firm’s Managed Services Provider (MSP), which delivers much of the infrastructure and backend IT support, while recognising the need to operate effectively within the limits of a small internal team.

Departmental Context and Operating Model The role sits within the Information Technology function, which is overseen by the IT Director. The department is strategically aligned to support firm-wide initiatives with a strong focus on transformation, process efficiency and digital enablement. Due to the lean internal resourcing model, currently comprising a small team of in-house IT professionals supported by a third-party MSP, project delivery relies heavily on collaboration with external vendors, outsourced implementation teams, and proactive internal coordination across stakeholders. The successful candidate will need to be highly self-sufficient, resilient, and pragmatic in managing limited internal delivery capacity while ensuring high-quality outcomes.

Innovation and AI Strategy There is a growing emphasis on implementing AI-enabled tools and process automations where they directly support efficiency, cost reduction and improved client service delivery. The Project Manager will help evaluate, pilot, and embed technologies, processes and workflows, ensuring such systems are implemented responsibly and with clear business value.

Essential• Proven track record of delivering SaaS, cloud or legal tech projects in professional services, preferably within the legal sector.

• Strong stakeholder management and change leadership capabilities, including communications planning and user engagement.
• Project management certification or comparable experience (e.g. PRINCE2, Agile, PMI).
• Demonstrable experience working with third-party providers and outsourced delivery models.
• High levels of autonomy, organisation and resilience within a complex, high-stakes environment.

Desirable• Experience in AI-enabled tools, systems integration or legal automation.

• Knowledge of legal platforms such as Intapp, iManage Cloud, 3E, etc.
• Familiarity with the Microsoft Power Platform (especially Power Automate, Power BI).
• Experience in Business Analysis and process optimisation

Project Governance and Delivery• Work within existing guidelines to maintain appropriate project governance structures, steering groups, and stakeholder forums.

• Manage all stages of the project lifecycle using appropriate methodologies (e.g., PRINCE2, Agile).
• Maintain and communicate a comprehensive project management toolkit including project plans, RAID logs, requirements matrices, change readiness logs, testing trackers and more.
• Ensure projects are delivered to time, scope, and budget while upholding high standards of legal practice, compliance and confidentiality.

Stakeholder and Change Management• Act as a trusted advisor to partners, fee earners, and business services teams, building strong relationships and ensuring transparency.

• Lead workshops, briefings and 1:1 stakeholder meetings to drive engagement, readiness and commitment to change.
• Anticipate and manage resistance to change, actively supporting teams to transition to new ways of working through communication, training, and phased rollout.

Vendor and MSP Coordination• Serve as a point of contact for project related technology vendors, SaaS providers, and MSP partners, ensuring alignment of technical delivery with firm objectives.

• Manage SLAs, deliverables, and service integration activities with third parties.

User Enablement and Benefits Realisation• Drive user adoption of new systems, focusing on intuitive training, tailored support materials, and post-launch engagement.

• Monitor and evaluate post-implementation impact, capture lessons learned, and document continuous improvement actions.

Process Improvement and Knowledge Sharing• Identify and support business process modernisation opportunities, particularly in legal operations, knowledge sharing, and automation.

• Contribute to internal capability-building by documenting best practices, case studies, and reusable project frameworks.

Examples of Key Projects in Flight or Pipeline• Client & Matter Inception project is underway and expected to form an early part of this role, previous similar experience will be welcome.

• AI-Powered Timekeeping aimed at improved capture of billable hours through natural language processing and passive time tracking.
• Improvements to the Billing process used throughout the firm which will require strong Business Analysis skills to identify and resolve current process inefficiencies.
• Experience of legal specific AI technology platforms also welcome.
• Knowledge Management: Updating iManage cloud to align to latest AI opportunities.
• Business-as-Usual (BAU) Improvements: Windows and application upgrades and enhancements to processes.