Team Member-Support Services Processes-Government Business-TASC-Government Business-Product Manager

Job Title Senior Manager/AVP- Process- Government Business

Function Government- Acc. opening, maintenance and closure

Department Government Business

Reporting To Team Lead

Location New Delhi

Unit Government Business

Job Purpose

• To ensure accurate, compliant, and timely scrutiny of account opening, maintenance, and closure requests for Government Departments and Government entities in accordance with RBI regulations and internal bank policies.

• To mitigate operational and compliance risks through effective document scrutiny, stakeholder coordination, process improvements, MIS reporting, and capability building of business teams.

Key responsibilities

• Conduct detailed scrutiny of account opening documentation for Government Departments and other Government entities in accordance with regulatory and bank internal process guidelines.

• Verify KYC documents, constitutional documents, authorisation letters, government orders, and related records as per the prescribed KYC framework and guidelines.

• Ensure full compliance with RBI regulations, internal policies, and procedural requirements during account onboarding and maintenance.

• Review and process account maintenance requests, including addition or deletion of authorised signatories, signature updates, dormant account reactivation, and other account modifications.

• Scrutinise account closure requests, validate supporting documentation, and ensure all necessary approvals are obtained prior to closure.

• Liaise with Branches, Government Business Relationship Teams, and RPC Operations Teams to resolve discrepancies and ensure timely processing of requests.

• Maintain defined turnaround times (TATs) while ensuring high-quality, error-free scrutiny and approvals.

• Identify and escalate operational, regulatory, and compliance risks observed during document verification and account processing.

• Analyse existing processes, identify gaps and inefficiencies, and recommend process improvement initiatives to enhance operational effectiveness.

• Prepare and circulate Management Information System (MIS) reports related to account opening, maintenance, and closure activities for senior management review.

• Deliver training and knowledge-sharing sessions to Government Business teams and other relevant stakeholders on operational processes, compliance requirements, and policy updates.

Role Specification

• Relevant banking experience of account opening around 4 yrs.

• Desired educational/qualification requirement is normally Graduate from a reputed Institute

• Background in Government Business-Ops is required. Prior experience of driving and managing Teams is a must.

• Good Leadership, Self-motivation and communication skills for driving Teams

Skills / Knowledge Required

• Strong knowledge of RBI regulations, KYC guidelines, Government account opening procedures, and banking operational policies related to account lifecycle management.

• Proficiency in document scrutiny, risk and compliance assessment, stakeholder coordination, MIS reporting, and handling account maintenance and closure scrutiny with high accuracy.

• Excellent analytical, communication, and problem-solving skills, with the ability to identify process gaps, drive improvements, and deliver training to business teams and stakeholders