Product Manager, Early Collections

Ford Motor Company · Dearborn, Michigan, United States

Motor Vehicle Manufacturing · 10,001+ employees

6 h ago Closes in 4d

Mid (2-5 yrs) Full-time United States

About the role

The Product Manager will ideate, design, and deliver software solutions to support Ford Credit agents and improve customer satisfaction. They will operate at the intersection of product strategy and technical execution while partnering with cross-functional teams in an agile environment.

What they look for

Product management Agile methodology Requirements gathering User stories Acceptance criteria Analytical skills Problem-solving Communication Collaboration Process modeling BPMN Journey mapping CRM systems Financial services Credit operations Software delivery

Requirements

Candidates must have a bachelor's degree in a relevant field or equivalent experience, along with strong analytical and communication skills. Experience in agile software delivery, financial services, or credit operations is highly preferred.

Benefits

Medical coverage Dental coverage Vision coverage Prescription drug coverage Flexible family care days Paid parental leave New parent ramp-up programs Subsidized back-up child care Adoption and surrogacy expense reimbursement Fertility treatments Vehicle discount program Tuition assistance Employee resource groups Paid time off for community service Paid holidays Vacation time

Full description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

Are you passionate about transforming customer experiences and empowering internal teams with cutting-edge technology? Do you thrive in a dynamic, agile environment focused on delivering tangible value?

Our Ford Credit Core + Servicing (C+S) product team is on a mission to build unwavering confidence and loyalty in our internal agents and external customers. We envision a future where our servicing tools and processes provide complete support, enable self-sufficiency, and deliver effective, personalized service exactly when and where it's needed.

As a Early Collections Product Manager, you won't just gather requirements; you will be a key driver in delivering software solutions that directly impact on the daily work of Ford Credit Agents and, by extension, the satisfaction of our customers. Embracing a modern agile mindset, you will operate at the intersection of product strategy and technical execution, partnering closely with business, product, and engineering teams. You will ideate, design, and help deliver new functionality into our strategic servicing toolset.