Senior Manager, Product & Technology Communications

This role will lead strategic communications for IHG’s global Product & Technology function, translating complex business and technology priorities into clear, compelling narratives for colleagues, hotels and owners. Serves as a trusted communications adviser to senior leaders and drives integrated communications that build understanding, alignment, engagement and adoption.

Your day to day

• Lead integrated communications across Product & Technology, partnering with global, regional and cross-functional teams to ensure messages are aligned, coordinated and relevant to shared audiences.
• Set and deliver the communications strategy for Product & Technology, ensuring it aligns with enterprise priorities and the broader corporate affairs narrative.
• Serve as a trusted communications adviser to P&T senior leaders, providing counsel on messaging, audience strategy, sequencing, channels, risks and stakeholder engagement.
• Translate complex product, technology and AI topics into clear, accessible and compelling narratives for colleague, hotel and owner audiences.
• Lead complex, multi-stakeholder communications programs from strategy through execution, including change communications, leadership communications, major technology rollouts and colleague engagement initiatives.
• Develop executive messaging, organizational announcements, presentations, talking points, Town Hall content and other high-profile communications.
• Partner across P&T, Global Corporate Affairs and relevant business functions to align communications, anticipate dependencies and ensure a coordinated audience experience.
• Make independent communications decisions within agreed strategies, escalating material reputational, stakeholder or delivery risks when appropriate.
• Establish communications plans, editorial rhythms and measurement approaches that improve awareness, understanding, engagement and adoption.
• Provide leadership and coaching to communications team members, supporting quality, consistency and capability development.
• Apply emerging tools, including AI, to improve communications insight, development and effectiveness while following applicable company standards.

What we need from you

• 8+ years’ experience developing and leading internal, change, executive and issues communications in a complex, global organization.
• Demonstrated ability to advise senior leaders, influence stakeholders, manage multiple priorities, and deliver compelling messages for varied audiences
• Proven ability to lead high-profile, multi-audience communications programs from strategy through execution.
• Demonstrated strategic thinking, strong judgment and the ability to navigate ambiguity, competing priorities and sensitive business issues with limited oversight.
• Experience translating complex product, technology, data or AI topics for non-technical audiences.
• Experience leading, coaching or developing communications professionals.
• Strong understanding of communications measurement and the ability to apply insight to improve outcomes.
• Exceptional writing, editing, storytelling, channel management, project management, stakeholder management, and communications measurement skills.
• Attention to detail.
• Ability to work with tight deadlines.
• Experience using and integrating AI into work processes.

Travel - minimum required

Location - Our hybrid work structure is an expectation of three (3) days in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.

#LI-SM

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.