Finance Analyst
Weekday AI ยท Delhi, Delhi, India ยท โน200Kโโน500K/yr
Technology, Information and Internet ยท 11-50 employees
About the role
The role involves supporting customer onboarding, implementation, and user adoption for enterprise software platforms. You will also act as a primary point of contact for issue resolution and customer engagement to ensure a seamless user experience.
What they look for
Requirements
Candidates must hold a bachelor's degree and possess a strong interest in SaaS products and customer success. Excellent communication skills, a proactive attitude, and the ability to learn new technologies quickly are essential for this role.
Full description
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฎ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฎ-๐ฑ ๐๐ฃ๐)
Experience: 0+ yrs
Location: India
Job Type: Full-time
We are looking for a motivated and customer-focused professional to join our team in an entry-level role supporting enterprise software adoption and customer success initiatives. This position is ideal for individuals who are passionate about technology, enjoy solving customer challenges, and want to build a career in the SaaS industry.
In this role, you will work closely with customers, product, implementation, and support teams to help organizations maximize the value of enterprise software platforms. You will assist with onboarding, user adoption, issue resolution, product guidance, and customer engagement while ensuring a seamless user experience. This opportunity provides hands-on exposure to enterprise SaaS products, digital transformation initiatives, and customer relationship management in a fast-paced and collaborative environment.
Key Responsibilitiesโข Support customer onboarding and implementation activities to ensure a smooth transition to the platform.
- Guide users on product features, best practices, and workflows to improve software adoption.
- Respond to customer queries and resolve issues by collaborating with technical and support teams.
- Monitor customer engagement and identify opportunities to improve product usage and satisfaction.
- Build strong relationships with customers through proactive communication and timely follow-ups.
- Document customer feedback, feature requests, and recurring issues to help improve the product experience.
- Coordinate with Product, Engineering, Sales, and Customer Success teams to address customer needs effectively.
- Maintain accurate customer records, support documentation, and activity updates using internal tools and CRM systems.
- Assist in creating user guides, knowledge base articles, and training materials.
- Stay updated on product enhancements and industry trends to provide informed customer guidance.
What Makes You a Great Fitโข Bachelor's degree in any discipline or equivalent qualification.
- Strong interest in SaaS products, enterprise software, and customer success.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to learn new technologies quickly and explain technical concepts in a simple manner.
- Strong analytical, problem-solving, and organizational skills.
- Comfortable working collaboratively in a fast-paced, team-oriented environment.
- Good understanding of productivity tools such as Microsoft Office or Google Workspace.
- Ability to manage multiple tasks while maintaining attention to detail.
- Proactive attitude with a willingness to take ownership and continuously learn.
- Internship or project experience in customer support, software, technology, or business operations is an added advantage.
