About the role

The Business Analyst will support the front-line completion team with escalated inquiries and develop tools to resolve service issues. They will also collaborate with Product Managers to define and align product enhancements for the WorkRight platform.

What they look for

T-SQL Business Analysis Technical Documentation Ticket System Management Product Enhancement Definition Coding Practices Data Analysis Communication Skills

Requirements

Candidates should have at least 3 years of experience as a Business Analyst and intermediate proficiency in T-SQL. A bachelor's degree in IT, Engineering, Business, or a related field is preferred.

Benefits

Health and Wellness Programs Work-life Balance Initiatives Hybrid and Remote Work Arrangements Career Development Programs Fragomen Academy Leadership Academy Practical Management Academy

Full description

Job Description

WorkRight is a technology platform that streamlines and automates I-9 compliance and onboarding, allowing applications to be completed in just three minutes with real-time support and error prevention. Built by Fragomen, the world’s largest immigration firm, WorkRight simplifies and accelerates I-9 verification for seamless remote onboarding. Designed for enterprise HR teams, it integrates with existing systems to provide real-time oversight, advanced reporting, analytics, and a full audit trail for peace of mind.

About the Role:

WorkRight is seeking a Business Analyst to join one of our successful technical teams. Candidates should have previous IT experience and be interested in working on some development projects and contributing to a busy but thriving Product Team. This role will primarily focus on assisting the front-line completion team with escalated inquiries, enhancing tools for the service team to resolve issues, and working alongside Product Managers to define and align product enhancements.

This role will be open to off-site talent in the United States.

How you will make a difference as a Business Analyst at MTSCo:

Assisting the front-line team with escalated inquiries

Building additional tools for the team to resolve issues

Managing within a ticket system, identifying trends, and developing tools to compensate.

You will possess an open-minded approach and a willingness to iterate on the fly.

The collaborative nature of our development process requires good communication skills, good coding practices and the ability to document your work so that others can contribute seamlessly.

Let’s talk if you have the following qualifications and experience:

Bachelor’s degree in IT, Engineering, business, or related discipline preferred.

At least 3 years of experience as a Business Analyst

Intermediate experience/proficiency in T-SQL

Ability to prioritize and resolve a steady stream of work

High level of accuracy and attention to detail

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.