Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing change requests to improve system functionality and updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining operational stability and supporting multiple teams across the organization.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with vendors and service providers to resolve technical issues efficiently. - Ensure documentation and knowledge base articles are accurate and up to date to support troubleshooting efforts. - Monitor system performance and recommend improvements to enhance operational stability.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong problem-solving skills with the ability to analyze complex technical issues and provide effective solutions. - Experience in managing and implementing Requests for Change to support system enhancements and maintenance. - Ability to collaborate effectively with cross-functional teams and external vendors to resolve incidents. - Familiarity with maintaining and updating knowledge base articles to facilitate efficient troubleshooting. - Good communication skills to clearly convey technical information to diverse stakeholders.

Additional Information: - The candidate should have minimum 8 years of experience in Infrastructure Service Management. - This position is based at our BDC7A - SEZ location. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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