Product Manager (Retail)
Sabenza IT & Recruitment · City of Cape Town, Western Cape, South Africa
IT Services and IT Consulting · 11-50 employees
About the role
The Product Manager will own the retail product portfolio, managing the full lifecycle from strategy and development to commercialization. They will drive growth and profitability by collaborating with cross-functional teams and utilizing data-driven insights to optimize customer experience.
What they look for
Requirements
Candidates must hold a Bachelor's degree in a relevant field and possess at least 5 years of experience in product management. Strong commercial acumen, financial modeling skills, and experience with digital channels are essential for this role.
Full description
About the Role
We are seeking an experienced Product Manager to take ownership of our retail product portfolio, driving product strategy, development, commercialization, and go-to-market execution. The role focuses on residential fibre and digital products, ensuring strong customer growth, retention, and profitability.
Key Responsibilities
- Develop
and manage the retail product roadmap.
- Lead
the full product lifecycle from concept through launch and optimization.
- Conduct
market research and competitor analysis to identify growth opportunities.
- Define
pricing, packaging, promotions, and commercial strategies.
- Build
business cases and manage product profitability (P&L).
- Drive
go-to-market initiatives across digital and commercial channel.
- Collaborate
with technology, operations, marketing, finance, and sales teams.
- Monitor
product performance and use data-driven insights to improve customer experience and business outcomes.
- Manage
customer retention, loyalty, and digital engagement initiatives
Requirements
Requirements
Minimum Requirements
- Bachelor's
Degree in Business, Commerce, Marketing, Information Systems, or a related field.
- Minimum
5 years' experience in Product Management.
- Proven
experience managing products from ideation through commercial launch.
- Strong
commercial acumen with experience in pricing, financial modelling, and product profitability.
- Experience
working with digital channels, including websites, apps, and CRM platforms.
- Strong
stakeholder management and cross-functional collaboration skills.
- Analytical
mindset with the ability to make data-driven decisions.
Advantageous Experience
- Telecommunications,
ISP, fibre, or broadband industry experience.
- Experience
with customer loyalty, rewards, retention, or digital wallet products.
- Postgraduate
qualification (Honours, MBA, or equivalent).
- Product
Management certification (AIPMM, Pragmatic Institute, or similar).
What Success Looks Like
- Growth
in customer acquisition and retention.
- Increased
product profitability and revenue performance.
- Successful
product launches and go-to-market execution.
- Improved
customer engagement and digital adoption.
