Quality Assurance (QA) Manager

The Quality Assurance (QA) Manager is responsible for developing, implementing, and maintaining quality assurance programs that ensure services are delivered consistently and in accordance with company, client, and regulatory standards. This role oversees quality audits, compliance initiatives, performance metrics, corrective action plans, and continuous improvement efforts to drive operational excellence and customer satisfaction.

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

ABM Employee Benefits: Staff & Mgmt

Responsibilities

• Develop, implement, and manage quality assurance programs and processes.
• Conduct routine quality inspections, audits, and site assessments to ensure compliance with company and client standards.
• Monitor operational performance metrics and identify opportunities for improvement.
• Investigate quality concerns, customer complaints, and operational deficiencies and implement corrective actions.
• Partner with operations leadership to establish quality goals and service level expectations.
• Prepare and present quality reports, audit findings, and performance trends to leadership.
• Ensure compliance with OSHA, environmental, safety, and company regulations.
• Develop and maintain standard operating procedures (SOPs), quality standards, and training materials.
• Lead root cause analysis and continuous improvement initiatives.
• Coordinate and conduct quality-related training for managers, supervisors, and frontline employees.
• Manage client inspections and support customer satisfaction initiatives.
• Track corrective and preventive action plans to ensure timely resolution of issues.
• Collaborate with cross-functional teams to improve service delivery and operational efficiency.

Qualifications

• Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, or a related field preferred.
• High school diploma or GED required.
• 5+ years of quality assurance, operations management, facilities management, or related experience.
• Strong knowledge of quality management systems, auditing processes, and continuous improvement methodologies.
• Experience analyzing data and creating performance reports.
• Excellent problem-solving and organizational skills.
• Strong communication and leadership abilities.
• Proficiency in Microsoft Office Suite, reporting tools, and database systems.

Preferred Qualifications

• ASQ Certified Quality Manager (CQM), Lean Six Sigma Certification, or related quality certifications.
• Experience in janitorial, facilities management, manufacturing, aviation, healthcare, or industrial environments.
• Knowledge of regulatory compliance and safety standards.

Physical Requirements

• Ability to travel between multiple locations as needed.
• Ability to walk facilities for extended periods while conducting inspections and audits.
• Ability to occasionally lift up to 25 pounds.
• Ability to work flexible schedules to accommodate operational needs.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com