Support Engineer 2 - Oracle SQL, Unix Shell Scripting, Performance tuning, ITIL, L1/L2, Application Support, Production Support
Blue Yonder · Coimbatore, Tamil Nadu, India
Software Development · 5,001-10,000 employees
About the role
The Support Engineer is responsible for monitoring the health, availability, and performance of Azure platform services using various observability tools. They will perform initial triage of incidents, manage alerts, and collaborate with engineering teams to improve operational efficiency.
What they look for
Requirements
Candidates must have 3-5 years of experience in Application or Production Support roles and hold a BE/BTech engineering degree. Strong fundamentals in Azure platforms, Oracle SQL, and Unix Shell Scripting are required.
Full description
Scope:
The Support Engineer is responsible for ensuring end-to-end visibility across the Azure platform by implementing and maintaining monitoring, alerting, and observability solutions. This role focuses on proactively monitoring platform health, performance, availability, and security, enabling rapid detection and resolution of issues while supporting reliable and efficient platform operations. The engineer plays a key role in fostering a proactive operational culture through continuous monitoring, analytics, and operational insights.
What you’ll do:
- Monitor the health, availability, performance, and security of Azure platform services using Azure Monitor, Log Analytics, Application Insights, and Elastic.
- Maintain and monitor dashboards, alerts, and key operational metrics across platform services including IAM, APIM, MongoDB, Stratosphere, Portal Shell, Portal Collaboration, and Event Framework.
- Respond to monitoring alerts, perform initial triage, and escalate incidents to appropriate L2/L3 teams in accordance with defined procedures.
- Monitor authentication services, token issuance processes, and access management operations within Azure AD / Entra ID to ensure service availability and compliance.
- Track API gateway performance metrics, including latency, error rates, throttling events, and quota utilization, and report anomalies to support teams.
- Review logs, traces, and monitoring data to identify operational issues, performance degradation, and potential service disruptions.
- Execute synthetic monitoring checks and validate end-to-end user journeys to ensure platform functionality and availability.
- Follow established runbooks and operational procedures to support incident resolution and routine maintenance activities.
- Collaborate with engineering and operations teams to improve monitoring coverage, alert accuracy, and operational efficiency.
- Participate in shift operations, monitoring reviews, and continuous improvement initiatives aimed at reducing incident response times and enhancing platform reliability.
- Monitor the health, availability, performance, and security of Azure platform services using Azure Monitor, Log Analytics, Application Insights, and Elastic.
- Maintain and monitor dashboards, alerts, and key operational metrics across platform services including IAM, APIM, MongoDB, Stratosphere, Portal Shell, Portal Collaboration, and Event Framework.
- Respond to monitoring alerts, perform initial triage, and escalate incidents to appropriate L2/L3 teams in accordance with defined procedures.
- Monitor authentication services, token issuance processes, and access management operations within Azure AD / Entra ID to ensure service availability and compliance.
- Track API gateway performance metrics, including latency, error rates, throttling events, and quota utilization, and report anomalies to support teams.
- Review logs, traces, and monitoring data to identify operational issues, performance degradation, and potential service disruptions.
- Execute synthetic monitoring checks and validate end-to-end user journeys to ensure platform functionality and availability.
- Follow established runbooks and operational procedures to support incident resolution and routine maintenance activities.
- Collaborate with engineering and operations teams to improve monitoring coverage, alert accuracy, and operational efficiency.
- Participate in shift operations, monitoring reviews, and continuous improvement initiatives aimed at reducing incident response times and enhancing platform reliability.
What we are looking for:
- 3–5 years in Application/Production Support or SRE roles.
- Immediate Joiners Preferred
- Oracle SQL, Unix Shell Scripting, Performance tuning, ITIL, L1/L2, Application Support, Production Support
- BE/Btech/Engineering Degree must
- Relocation to Coimbatore preferred
- In-Person interviews
- Strong Azure platforms fundamentals expert
- Monitoring tools and Kubernetes
- Hands-on experience with KQL, Log Analytics workspaces, and Azure Workbooks.
- Demonstrated ability to design alert hierarchies and reduce alert fatigue.
- Familiarity with APIM diagnostic settings and event hub log forwarding.
- Experience monitoring MongoDB Atlas or similar NoSQL databases.
- Exposure to event-driven architectures (Azure Event Grid, Service Bus, Event Hubs).
- Strong communication skills — ability to translate metrics into business impact.
- Strong exposure to cloud technologies
- Application & Production Monitoring and Support
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
