About the role

The Membership Data Projects Analyst will perform high-volume data entry, cleansing, and database management tasks to support specific membership services projects. The role also involves generating data quality reports, documenting methodologies, and providing administrative support to service representatives.

What they look for

Data entry Data cleansing Database management Data migration System integration Data validation Field mapping Customer service Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Attention to detail Communication skills Organizational skills Bilingualism

Requirements

Candidates must have completed secondary school and possess experience in data entry and database management. Strong attention to detail, proficiency in Microsoft Office, and the ability to work both independently and in a team environment are required.

Full description

Membership Data Projects Analyst – 3-Month Contract

Position Summary

The Membership Data Projects Analyst is a temporary, project-based role that supports time-limited initiatives within Membership Services, such as database clean-up, data migration, system integration, and data quality projects. Reporting to the Senior Manager, Membership Services, the incumbent performs high-volume data entry, data cleansing, and database management tasks tied to a specific project scope and timeline. This position may also assist with membership administration or member-facing service duties.

Location

66 Slater Street, Suite 1200 Ottawa, ON

Languages

The CBA delivers services in both of Canada’s official languages. Fluent bilingual skills, both written and oral, are an asset.

Annual Salary

$ 20.36 per hour

Responsibilities

Perform high-volume data entry into the membership database to support assigned special projects, including bulk record updates, imports, and file conversions.
Conduct data cleansing activities, including identifying and correcting duplicate, incomplete, or inconsistent member records, and standardizing data fields to established formatting conventions.
Support database management tasks during migrations, integrations, or rebrand-related updates, including data validation, field mapping, and reconciliation between source systems and the membership database.
Execute assigned project work plans under the direction of the Senior Manager, Membership Services, tracking progress against defined milestones and deliverables within the project timeline.
Generate data quality and reconciliation reports, and maintain audit trails documenting cleansing actions taken, to support project sign-off.
Investigate and document data discrepancies identified during the project (for example, membership category mismatches or count and revenue variances), and escalate findings to the Senior Manager, Membership Services.
Assist with testing and validation of data changes before and after system updates, migrations, or configuration changes related to the project.
Maintain clear documentation of data cleansing methodology and decisions to support knowledge transfer at project close-out.
Maintain the confidentiality of member information in accordance with privacy policies and applicable legislation throughout all project activities.
Perform other data-related project duties as assigned within the scope of the assigned initiative.
Provide day-to-day support to Membership Service Representatives by assisting with routine inquiries, administrative tasks, or data lookups needed to resolve member issues.

Qualifications

Education

Completion of secondary school or equivalent.

Skills and Abilities

Experience with data entry, data cleansing, and database management, ideally within a membership, customer, or association management system.
Strong attention to detail and a high degree of accuracy when working with large volumes of data.
Good understanding of customer service, basic computer skills, and basic accounting
Strong organizational, interpersonal, and communication skills
Working knowledge of Word, Excel, Power Point and Outlook
Ability to work in a team-oriented environment
Ability to take direction and work independently.
Bilingual skills (English and French), both written and oral, are an asset.

Interested applicants must submit a cover letter and resumé.

We thank all applicants for their interest; however, we will only contact those under consideration. All applicants are encouraged to join the CBA Talent Community which establishes a list that may be considered for similar positions of various tenures.

The CBA is committed to the principles of equity, diversity, and inclusion in its learning, work environments, and in its operations. We encourage applications from traditionally marginalized groups. We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this obligation, the CBA will make appropriate accommodations available upon request. Please inform the CBA, in advance, of the need for accommodation(s) during the recruitment and selection process to ensure your equal participation. Requests can be made by email to HR (@) cba.org.

No agencies, please.