Sourcing Support Engineer with French (Application Support L1/L2)
Orange Services · Romania
Information Technology & Services · 1,001-5,000 employees
About the role
The Sourcing Support Engineer provides Level 1 and Level 2 functional and technical support for Source-to-Contract applications. They are responsible for investigating issues, managing incidents, and collaborating with technical teams to ensure high customer satisfaction.
What they look for
Requirements
Candidates should have at least 2 years of experience in IT support or a similar role with strong analytical and problem-solving skills. Proficiency in both French and English is required, along with experience in incident management and ticketing systems.
Benefits
Full description
Publication date : Aug 05, 2026, 12:00AM
Contract duration :
How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it’s possible!
As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions.
Come closer to #LifeAtOrange!
What we’re looking for
We are looking for a proactive and customer-oriented Sourcing Support Engineer to join our Source-to-Contract team.
You are passionate about solving complex functional and technical issues, enjoy working with international customers, and thrive in a collaborative environment where continuous improvement is encouraged.
If you enjoy troubleshooting, analyzing business processes, and helping users get the most out of enterprise applications, we'd love to meet you.
What you’ll be doing
As a Sourcing Support Engineer, you will act as the main point of contact for users of our Source-to-Contract solutions, providing functional and technical support while ensuring a high level of customer satisfaction.
Your responsibilities will include:
- Provide Level 1 and Level 2 support for the Source-to-Contract application.
- Investigate, troubleshoot and resolve functional and technical issues.
- Reproduce application defects and collaborate with technical teams and software vendors.
- Identify recurring issues and proactively propose corrective and preventive actions.
- Monitor incidents from creation to resolution while ensuring regular customer communication.
- Produce monitoring reports, analyze trends and recommend process improvements.
- Deliver user training, webinars, maintain knowledge documentation and contribute to continuous process improvement.
- Create and maintain operational procedures, knowledge bases and support documentation.
- Support onboarding and knowledge sharing within the team.
What you need to know/have
- Previous experience (2+ years preferred) in Application Support, IT Support, Service Desk or a similar role.
- Experience providing Level 1 and/or Level 2 support for business applications.
- Good understanding of incident management and ticket lifecycle.
- Experience investigating application issues and coordinating with development teams.
- Customer-oriented mindset with excellent analytical and problem-solving skills.
- Ability to manage multiple priorities in an international environment.
- Strong communication and stakeholder management skills.
- Experience delivering user training or knowledge transfer sessions is considered an advantage.
- Knowledge of procurement, sourcing, Source-to-Contract, eSourcing, or similar business processes is a strong advantage.
- Experience with Jira, ServiceNow or other ticketing solutions is considered a plus.
- Languages : French – fluent (minimum B2/C1) and English – good working proficiency (minimum B2)
What’s in it for you:
- Performance Bonuses – based on your results & the company’s;
- Electronic Meal Tickets
- Medical & Life insurance for you - facilities for your family, too;
- #WFH & Flexible hours;
- Professional GSM subscription;
- Personal GSM subscription, also [because we believe in communication!];
- Special grants on Smartphones & devices; discounts for Orange products & services;
- Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
- Wellbeing Programs – we support your Zen;
Orange Services is about bringing together people and technology.
Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.
At Orange, you can.
IMPORTANT
In order to be able to follow your application status and receive relevant notifications, make sure to complete your application in our ATS (applicant tracking system), by following the redirection link. Once this step is completed, you will receive a confirmation email from Orange that your application has been successfully registered.
We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.
At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
