Client Service Delivery Manager

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Your Role & Key Responsibilities

As a Client Service Delivery Manager you’ll play a pivotal role in delivering high-quality fund services for a diverse portfolio of closed-ended structures, with a specialization in Private Debt Funds.

Your responsibilities will include:

• Ensuring accuracy and compliance in Net Asset Valuation (NAV) reviews across complex fund structures.
• Reviewing annual financial statements and supporting audit processes.
• Managing capital calls and distributions with precision and timeliness.
• Leading and mentoring junior team members to meet client deliverables.
• Overseeing regulatory and tax filings, ensuring full compliance.
• Serving as the primary escalation point for clients, managing complex requests, challenging situations, and time-sensitive matters with professionalism and sound judgment.
• Acting as a key point of contact for clients, fund directors, and stakeholders.
• Building trusted relationships with clients through proactive communication, expectation management, and a solutions-oriented approach.
• Driving consistency and excellence across assigned relationships.

What We're Looking For

We're seeking a detail-oriented professional with a strong foundation in fund accounting and a passion for excellence. Ideal candidates will have:

• In-depth knowledge of Luxembourg closed-ended fund structures and regulatory frameworks.
• Minimum 5 years of experience in fund accounting and administration, with a degree in Accounting, Finance, or Economics.
• Hands-on experience with systems like eFront, Geneva, and Investran.
• Strong project management and multitasking abilities.
• Excellent communication and interpersonal skills.
• Demonstrated experience managing client relationships in a fast paced environment, including handling complex stakeholder expectations and service-related escalations.
• Resilience and the ability to remain solution-focused under pressure.
• A client-centric mindset with the confidence to challenge constructively, influence stakeholders, and balance client needs with operational requirements.
• Fluency in English; French or German language is a plus.

What You'll Gain

• An opportunity to grow within a fast-expanding global organization.
• Competitive compensation aligned with your experience and expertise.
• Continuous learning through tailored training and development programs.
• A collaborative and inclusive work environment where your contributions matter.
• Exposure to a diverse portfolio of international clients and complex fund structures, allowing you to further develop your stakeholder management, communication, and problem-solving skills.
• The opportunity to build expertise in managing client relationships, navigating challenging situations, and influencing outcomes through a consultative and solutions-focused approach.
• A role with significant client interaction, enabling you to strengthen your leadership presence, negotiation skills, and ability to manage complex conversations with confidence and professionalism.

Please note that a background check will be conducted as part of the hiring process once a job offer has been made. In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.