Manual QA Engineer

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

Your future responsibilities include:

• Own end-to-end manual testing of Evly — AI agent, Copilot mode, analytics dashboard, and integrations with Zendesk, HubSpot, Shopify, WhatsApp, and more,

• Be the first QA on new products: validate our new products before they reach real users,

• Build and maintain test documentation from scratch — test plans, test cases, checklists, and traceability matrices that the whole team can rely on,

• Test APIs using Postman: verify integration points, catch spec-to-behavior mismatches, and keep regression collections up to date,

• Run regression cycles before every release and smoke tests after each prod deployment,

• Write bug reports that developers act on without follow-up questions: clear reproduction steps, severity, logs, screenshots, expected vs. actual,

• Join grooming sessions and requirement reviews to surface QA risks before a single line of code is written.

Why this role might be interesting for you:

You'll own QA from day one — no inherited processes, no backlog of someone else's decisions. You'll be testing AI products where standard checklists don't apply, which means a real intellectual challenge, not routine. Your work will be directly visible to the CPO, and as the team grows, the natural next step is QA Lead. What is more, the experience of building QA for AI agents is genuinely rare on the market right now.

Needed experience & skills:

• 3–4+ years of Manual QA experience, preferably in SaaS or AI products,

• API testing: Postman / Swagger — full cycle including auth (OAuth, API key, JWT), chain requests, env variables, assertions,

• Bug tracking in Jira, ClickUp, or equivalent,

• Strong test documentation skills: test plans, test cases, checklists, traceability matrix,

• Knowledge of testing types: smoke, regression, exploratory, sanity,

• Understanding of HTTP, REST API, and basic web application architecture,

• Ability to write clear, reproducible bug reports with severity/priority, environment, steps, expected/actual results, and logs,

• SQL at the level of SELECT with JOINs to verify data in a database,

• Ability to read server logs, browser console, and network tab independently,

• CI/CD awareness: understands pipelines, can trigger a test run, and reads build results,

• B2+ level of English.

Nice to have skills:

• Test design techniques: BVA, EP, pairwise, state-transition, decision tables,

• Performance / load testing basics: k6 or JMeter,

• Security testing basics: OWASP Top 10 — XSS, SQL injection, auth bypass, exposed tokens.

Hiring process: Intro Call → Test Task → Tech Interview → Bar Raising

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,

• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,

• Medical insurance and +10 Healthcare leaves for mental & physical recovery,

• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,

• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,

• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,

• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!