IT Business Analyst II - Offshore Support/Legacy Systems

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

Are you a curious problem solver who enjoys connecting business needs with technology solutions? We are seeking a Business Analyst II to join our agile IT team and play a key role in translating business requirements into high-quality technical solutions. In this role, you will partner closely with business stakeholders, developers, and offshore team members to analyze complex requests, define requirements, and ensure successful delivery of enhancements across a portfolio of critical legacy and compliance applications.

The ideal candidate brings strong analytical thinking, effective communication skills, and the ability to bridge the gap between business and technical teams. You will work in a collaborative Agile environment, participate in requirements gathering and solution design, and help drive business value by turning ideas into actionable solutions. While experience with legacy systems is a plus, we are primarily looking for someone who is eager to learn, comfortable navigating ambiguity, and capable of translating business needs into clear requirements for development teams.

This is an excellent opportunity for a business analyst who thrives in a fast-paced environment, enjoys partnering with geographically diverse teams, and is excited to make an immediate impact through innovation, collaboration, and continuous improvement.

Job Specifications

• Bachelor’s Degree preferred, or equivalent experience

• Has 4+ years’ experience working as part of an agile team

• Passionate about the business direction, priorities, results, and customer experience.

• Clearly demonstrates analytical and critical thinking abilities

• Takes a logical, analytical approach to problem solving and pays close attention to detail

• Experience with Agile Development Methodologies

• Self-motivated and results oriented

• Demonstrates good oral and written communication skills.

• Strong written communication skills to document and communication requirements

• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

• Able to solve complex business problems and drive customer experience and operational efficiency objectives

• Takes an innovative approach to problem solving

• IIBA certifications are a plus

Duties and Responsibilities:

• Independently review, analyze, and evaluate business, operational, compliance, and regulatory requests to determine business needs, identify risks and dependencies, assess application impacts, and recommend effective solutions.

• Analyze and navigate multiple enterprise and legacy applications to understand current functionality, investigate requested changes, validate business requirements, and evaluate downstream impacts across integrated systems.

• Partner closely with Product Owners and IT Delivery Managers to maintain a healthy, prioritized product backlog and ensure work is refined and ready for Program Increment (PI) Planning and sprint execution.

• Create and maintain Agile artifacts, including user stories, functional requirements, acceptance criteria, process flows, workflow diagrams, and supporting documentation.

• Lead or participate in backlog refinement, story decomposition, PI Planning, sprint planning, daily standups, sprint reviews, retrospectives, and other Agile ceremonies.

• Collaborate with business stakeholders, Product Owners, developers, QA, architects, and fellow Business Analysts to clarify requirements, resolve questions, and support successful solution delivery.

• Identify cross-application dependencies, integration impacts, assumptions, implementation risks, and release considerations while coordinating with impacted teams.

• Coordinate release readiness activities by partnering with IT Delivery Managers and technical teams to support implementation planning, deployment readiness, and production releases.

• Support User Acceptance Testing (UAT), defect triage, production validation, and post-implementation activities to ensure delivered solutions meet business and compliance requirements.

• Continuously evaluate business processes, application functionality, and team workflows to identify opportunities for process improvements, operational efficiencies, and enhanced customer experiences.

• Maintain accurate business and functional documentation throughout the Software Development Life Cycle (SDLC), ensuring traceability from intake through implementation.

• Collaborate with fellow Business Analysts to share knowledge, promote best practices, and drive continuous improvement across the department.

• Demonstrate ownership by independently managing assigned work, proactively communicating status, identifying risks, and driving work to successful completion.

#LI-AD1

#LI-Hybrid

#LI-Multi

~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$73,300.00-$150,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum