Business Support Analyst
PCI Professional Services LLC $85K–$100K/yr
Government Administration · 501-1,000 employees
About the role
The Business Support Analyst provides operational, financial, and data analysis support for HRSA/NHDP administrative functions. They lead the development of management reporting products, performance measures, and decision-support materials while driving process improvement initiatives.
What they look for
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess at least 5 years of experience in business operations or analytical support. Proficiency in Microsoft 365 tools and strong organizational and communication skills are required.
Full description
Business Support Analyst
Remote
Role Summary
Provides business operations, reporting, data analysis, and performance management support for HRSA/NHDP administrative, financial, acquisition, purchase card, and information management operations. Leads development of management reporting products, performance measures, data collection and validation activities, and decision-support materials. Supports continuous improvement, performance monitoring, stakeholder reporting, and operational analysis activities, while providing analytical and documentation support for process improvement and technology enablement initiatives.
Required Qualifications
- Bachelor's degree in business administration, public administration, management, data analytics, information systems, finance, or a related field.
- 5+ years of experience in business operations support, program support, performance management, reporting, or analytical support.
- Experience collecting, analyzing, validating, and reporting operational or performance data.
- Experience developing reports, dashboards, performance metrics, briefing materials, and management reports.
- Experience maintaining trackers, action item logs, risk logs, databases, or reporting repositories.
- Experience documenting business processes, requirements, findings, and operational procedures.
- Strong proficiency with Microsoft Excel, Word, PowerPoint, Teams, and Microsoft 365 collaboration tools.
- Strong analytical, written, verbal, organizational, and stakeholder communication skills.
- Ability to manage multiple priorities and support concurrent initiatives in a fast-paced environment.
Preferred Qualifications
- Experience supporting Federal agencies or Federal business operations programs.
- Experience developing key performance indicators (KPIs), performance measures, scorecards, or performance management frameworks.
- Experience with Power BI, Power Platform, SharePoint, or other reporting and data visualization tools.
- Experience conducting data quality reviews, trend analysis, and performance assessments.
- Experience supporting process improvement, strategic planning, governance, or continuous improvement initiatives.
- Experience supporting business process analysis, workflow assessments, or technology implementation projects.
- Experience preparing executive briefings, leadership reports, and decision-support materials.
- Certification in business analysis, data analytics, project management, or process improvement (e.g., CBAP, PMI-PBA, Lean Six Sigma, CAPM, or equivalent).
PCI Federal (PCIF) and its subsidiaries are an equal-opportunity employer. PCIF does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.
Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.
