Business Analyst - Data

Business Analyst - Data

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

We Believe in Growing Good Things

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.

About the Programme

This role sits within Pret's Global Data & Systems function and is a critical hire for our 9month "Go Faster" data modernisation programme. The programme will replatform Pret's data and reporting estate onto Snowflake, dbt, Fivetran and a modern Azure-based integration stack, while retiring legacy MSSQL warehouses. The pace is fast, the scope is broad (UK, US, Hong Kong and France markets), and the expectations of the leadership team are high. We are hiring people who thrive on that.

What we’re looking for

We’re looking for passionate team players to bring joy to our customers every day. As a Business Analyst you’ll Business Analysts on the "Go Faster" programme are the bridge between Pret's business teams (Finance, Operations, HR, Digital, Marketing) and the data engineering, reporting and integrations workstreams. You will own the requirements, translate them into clear specifications the engineering team can act on, and run the user acceptance testing that gives the business confidence to switch to the new platform.

Reporting to the Project Manager with a strong working line to the Reporting Lead and Engineering Delivery Lead, you will work closely with senior business stakeholders to understand what they need, with the technical teams to make it real, and with the QA / Test Engineers to make sure it's right.

Key responsibilities

• Engage with senior business stakeholders across Finance, Operations, HR, Digital and Marketing to understand their data and reporting needs.

• Document requirements clearly – as user stories, acceptance criteria, process flows or data definitions, depending on what works for the consumer.

• Translate business requirements into clear specifications the data engineering, integrations and reporting teams can act on, including data definitions, source-to-target mappings, business rules and edge cases.

• Work with the Reporting Catalogue Lead to keep the metric catalogue accurate and complete as new datasets and metrics come online.

• Run user acceptance testing (UAT) with business stakeholders, including planning, scripts, defect tracking and sign-off.

• Maintain process documentation for changes to business processes that come with new data / reporting capability.

• Partner with the QA / Test Engineers to ensure technical and business testing align.

• Communicate progress, blockers and decisions clearly to both technical and business audiences.

• Participate in Agile ceremonies for the workstream you're aligned to.

• Be the first responder for business-side questions about new data / reports.

Experience and Skills required

Essential

• 3+ years' commercial experience as a Business Analyst on data, analytics or technology programmes.

• Strong, current experience writing requirements for a modern data / BI environment – source-to-target mappings, business rules, metric definitions, acceptance criteria.

• Able to understand (read/ write) SQL to validate that the data behind a requirement looks right.

• Experience running UAT cycles in a structured way: test plans, scripts, defect tracking, sign-off.

• Excellent written and verbal communication; able to operate credibly with senior business stakeholders and with engineers.

• Demonstrable ability to engage with ambiguity – translate "I need a number for the board" into a concrete, testable specification.

• Comfortable working in Agile sprint-based delivery in a fast-paced environment.

• Right to work in the UK without sponsorship

Desirable

• Experience with Power BI as a downstream consumer of data.

• Experience with Snowflake or another modern cloud data warehouse.

• Experience working alongside dbt-based pipelines.

• BCS BA Diploma or equivalent.

• Experience working across multiple geographic markets.

• Experience in retail, hospitality, QSR or comparable.

• Familiarity with the Atlassian stack (Jira, Confluence).

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.

• Bring your passion: share our passion for food and exceptional customer service.

• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.

We offer

• Competitive Salary and bonus potential 10% Bonus

• Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).

A few more perks

• You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.

• Free private medical cover, with the option to add family or partner at an additional cost

• 4% of your pension contribution matched by Pret, rises to 5% after 5 years

• Life assurance at 3x annual salary

• Loyalty award for 5, 10, 15, 20 years’ service

• Flexible Benefits Platform packed with lifestyle discounts

• Season ticket loans

• Healthcare cash plan

• Financial wellbeing provisions

• Free mortgage services

• Sabbatical after 3 years

• Opportunities to support our charity, The Pret Foundation

We also offer

• Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.

• Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.

• Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!

• Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

• Happy Teams Happy Customers

• Amazing Standards Every day

• Never Standing Still

• Doing The Right Thing

The interview journey

Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria.

Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.

Before you apply

This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.

We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.