About the role

Lead, coach, and develop project and branch coordinator teams to ensure efficient project progression and installation readiness. Monitor operational KPIs and resolve barriers to maximize installation capacity and revenue performance.

What they look for

Team leadership Project management Operations management KPI monitoring Process improvement Scheduling Performance management Analytical skills Problem-solving Cross-functional leadership Communication Resource allocation Data analysis Change management Field service operations

Requirements

Requires 3+ years of experience in operations, project coordination, or field service, with 2+ years of people leadership experience preferred. Candidates should possess strong analytical skills and the ability to manage performance through data and operational scorecards.

Benefits

Medical coverage Dental coverage Vision coverage 401(k) with company match Paid holidays Paid time off Leadership development Career growth opportunities

Full description

$70,000–$80,000 Base Salary + 10% Bonus Opportunity

Lead the Team. Drive the Operation. Keep Projects Moving.

HANSONS is looking for a Project Operations Manager to lead our Project Coordinator and Branch Coordinator teams and drive execution across our growing, multi-location home improvement business.

This is a hands-on leadership role for someone who knows how to lead people, manage through data, solve operational problems, and create accountability in a fast-paced environment.

Your mission is simple: keep projects moving.

You'll lead the teams responsible for helping customer projects progress from project readiness through installation and collection—ensuring available work gets scheduled, installation capacity is utilized, revenue is realized, customers are communicated with, and operational barriers are resolved quickly.

What You'll Own

Lead, coach, and develop our Project Coordinator and Branch Coordinator teams
Drive project progression, installation readiness, and scheduling across multiple locations
Maximize available installation capacity and help drive install revenue performance
Monitor operational KPIs, aging projects, collections, and other key performance indicators
Allocate team resources based on workload, business priorities, and customer needs
Create clear performance expectations and hold team members accountable for results
Identify and resolve barriers that cause projects or revenue to stall
Partner closely with General Managers, Service, Permits, installation teams, and other operational leaders
Improve workflows and identify opportunities to streamline or automate processes
Lead the team through evolving processes, systems, and business needs

What We're Looking For

3+ years of experience in operations, project coordination, scheduling, installation operations, or a related field
2+ years of people leadership experience preferred
Proven ability to lead and develop teams in a fast-paced, deadline-driven environment
Strong analytical and problem-solving skills
Experience managing performance through KPIs, dashboards, or operational scorecards
Ability to identify problems, establish ownership, and drive solutions through completion
Strong communication and cross-functional leadership skills
High sense of urgency, accountability, and follow-through
Experience supporting multiple locations or markets is a plus
Power BI experience is a plus
Experience in home improvement, construction, installation, field service, or another high-volume operational environment is strongly preferred.

You'll Thrive Here If You

Love developing people and building strong teams
Naturally look for ways to make processes faster and better
Use data to understand what's happening and take action
Don't wait for problems to escalate before addressing them
Can balance customer experience with operational and financial results
Are comfortable holding people accountable while helping them improve
Enjoy working across teams to get things done
Can lead effectively through change

Compensation & Benefits

$70,000–$80,000 base salary
10% bonus opportunity
Weekly pay via direct deposit
Medical, dental, and vision coverage
401(k) with company match
Paid holidays and paid time off
Leadership development and career growth opportunities

Why HANSONS?

For more than 35 years, HANSONS has helped homeowners love where they live by providing home improvement solutions backed by a commitment to an exceptional customer experience.

We're continuing to strengthen how we support customers and our field teams, and this role will have the opportunity to make a meaningful impact on how our operation performs and evolves.

If you're a strong people leader who knows how to turn operational complexity into clear priorities, accountability, and results, we'd love to talk to you.

Apply today to join the HANSONS team.

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