App Support Engineer Web-based Sr
Softtek · Mexico
IT Services and IT Consulting · 10,001+ employees
About the role
The role involves diagnosing and resolving technical software issues while collaborating with IT teams to optimize application performance. You will also provide support to end users and create technical documentation to facilitate self-learning.
What they look for
Requirements
Candidates must have 4-6 years of experience in Release Management and proficiency in ITIL and ServiceNow. A bachelor's degree or a relevant certification is required along with strong customer management skills.
Full description
Release Coordinator Sr
As a Release Coordinator, you will effectively diagnose and resolve technical issues related to software applications. You will provide support and assistance to end users to ensure optimal operation. This role involves collaborating closely with other IT teams to identify and address issues, implementing solutions and improvements to applications according to business needs, and optimizing application performance and availability through continuous monitoring and analysis. Additionally, you will provide training and technical documentation to promote self-learning and problem-solving by users.
Requirements
- 4-6 years of relevant experience in Release Management.
- Proficiency in ITIL and ServiceNow.
- Strong customer management skills.
- Bachelor's degree or relevant certification.
Responsibilities
- Diagnose and resolve technical issues related to software applications.
- Provide support and assistance to end users.
- Collaborate with IT teams to identify and address issues.
- Implement solutions and improvements to applications.
- Optimize application performance and availability.
- Provide training and technical documentation.
Additional Information
- Location: Mexico
